Spare Parts Manager - Spain

Jordan martorell s.l.; España; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading construction equipment provider is looking for a Spare Parts Coordinator in Spain. This role involves managing the entire order process for spare parts, ensuring customer satisfaction and smooth operations, and developing distributor networks. The ideal candidate has a technical degree and at least three years of relevant experience, with strong skills in customer service and logistics. This position offers a dynamic work environment focused on innovation and customer service.

Formación

• Minimum 2 years higher education in a technical field.
• 3+ years of experience in spare parts, logistics or customer support.
• Familiar with full spare parts order cycle.

Responsabilidades

• Manage the full order process for spare parts.
• Coordinate administrative follow-up on invoicing and payments.
• Ensure parts availability and maintain communication with customers.

Conocimientos

Customer focus

Organizational skills

Interpersonal skills

Ability to analyze technical needs

Proactive management of priorities

Educación

Higher education degree in mechanics, logistics, supply chain or similar

Herramientas

ERP/WMS systems

Descripción del empleo

Zoomlion is one of the global leaders in construction and lifting equipment, providing a comprehensive range of cranes, concrete machinery and earthmoving equipment. With a strong focus on innovation, reliability and safety, Zoomlion supports distributors and customers worldwide through professional after-sales service, recognized technical expertise and efficient spare parts management.

About the Role:

You will be responsible for the end-to-end management of spare parts for the Spanish market. You play a key role in customer satisfaction, smooth operations and the development of our distributor network.

Responsibilities:

Spare parts management & order processing:

• Manage the full order process: customer requests, availability checks, lead times, ERP data entry, shipment and delivery.
• Coordinate administrative follow-up: invoicing, payments, document compliance.
• Ensure parts availability in coordination with the warehouse and logistics.
• Report market needs and customer feedback to the Parts Manager.
• Maintain regular communication with distributors and customers in Spain.
• Share product news, promotions and technical updates.
• Respond to customer inquiries with accuracy and professionalism.

Internal coordination:

• Work closely with logistics, warehouse, finance and technical teams.
• Help optimize order processes and improve overall customer satisfaction.
• Take part in resolving logistical or administrative issues.
• Provide first-level technical advice on spare parts references.
• Analyse potential quality issues and escalate them to the relevant teams.
• Contribute to basic training of distributors (procedures, tools, parts).

Qualifications:

• Higher education degree (minimum 2 years) in mechanics, logistics, supply chain or a similar technical field.
• At least 3 years of experience in a role related to spare parts, customer support, logistics or supply chain.
• Comfortable working with ERP/WMS systems and with logistics flows and the full spare parts order cycle.
• Ability to analyse and qualify first-level technical needs.

Required Skills:

• Strong customer focus and service mindset.
• Organized, rigorous and able to work independently.
• Excellent interpersonal skills and a team player.
• Comfortable working in an international, multicultural environment.
• Proactive and able to manage priorities.