Spanish Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment By Nellie; España; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a dedicated Spanish Speaking Streaming Platform Support Representative in Spain. The role involves providing exceptional support via email, live chat, and phone, troubleshooting technical issues, and enhancing user experience. Candidates should be fluent in Spanish and English, with previous customer support experience. This position offers a competitive monthly salary, bonuses, and full training.

Servicios

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Formación

• Fluency in Spanish and English, both verbal and written.
• Previous experience in customer support or technical assistance.
• Understanding of streaming technologies and user interaction patterns.
• Strong analytical skills with effective problem-solving abilities.
• Exceptional communication skills focused on customer satisfaction.
• Knowledge of CRM systems is a plus.
• Ability to work independently in a fast-paced environment.

Responsabilidades

• Provide outstanding support to Spanish-speaking users.
• Troubleshoot and resolve technical issues regarding the streaming service.
• Offer expert guidance on platform features.
• Document customer interactions in the CRM system.
• Collaborate with other teams for user feedback.
• Keep abreast of platform updates and troubleshooting best practices.
• Cultivate user relationships through follow-ups.

Conocimientos

Fluency in Spanish

Fluency in English

Previous experience in customer support

Understanding of streaming technologies

Strong analytical skills

Exceptional communication skills

Knowledge of CRM systems

Descripción del empleo

Patrique Mercier Recruitment FR is seeking a dedicated Spanish Speaking Streaming Platform Support Representative to join our vibrant team. You will play a crucial role in assisting users of our streaming platform, ensuring they have an enjoyable and trouble-free experience. If you are passionate about technology and customer service, we'd love to hear from you!

Responsibilities

• Provide outstanding support to Spanish-speaking users via email, live chat, and phone, addressing their inquiries about the streaming service.
• Troubleshoot and resolve a variety of technical issues regarding account setup, streaming quality, and content availability.
• Offer expert guidance on the features and functionalities of the platform to enhance user experience.
• Document customer interactions and resolutions in the CRM system efficiently.
• Collaborate closely with other teams to communicate user feedback and propose enhancements to the service.
• Keep abreast of platform updates, industry trends, and troubleshooting best practices.
• Cultivate user relationships through follow-ups to ensure satisfaction and address ongoing concerns.

Requirements

• Fluency in Spanish and English, both verbal and written.
• Previous experience in customer support or technical assistance, ideally in the streaming or entertainment sector.
• Understanding of streaming technologies and user interaction patterns.
• Strong analytical skills paired with effective problem-solving abilities.
• Exceptional communication skills focused on customer satisfaction.
• Knowledge of CRM systems or support ticketing tools is a plus.
• Ability to work independently and effectively in a fast-paced environment.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...