Spanish Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; España; Presencial; EUR 13.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus

Access to Spanish-speaking jobs in bul

Bulgarian market access program

Descripción de la vacante

Mercier Consultancy Group in Sofia is seeking a Spanish Speaking Player Support Specialist to join a dynamic Gaming & Esports team. You will handle player inquiries via chat, email, and social channels, delivering accurate, friendly support while maintaining high quality standards.

Native Spanish, fluent English, and a passion for gaming are essential. We offer fully paid relocation, training, health insurance, and a competitive monthly salary with a signing bonus to welcome you to the Bulgaria

Formación

• Native Spanish (spoken and written)
• Strong English for collaboration
• Genuine passion for Gaming & Esports industry
• EU passport (valid)
• Excellent problem-solving and troubleshooting skills
• Experience in customer service is a plus

Responsabilidades

• Provide high-quality technical and account support to players via chat, email, and social channels
• Resolve game-related inquiries with accuracy and speed to ensure a great user experience
• Represent the brand with enthusiasm and professionalism in the Gaming & Esports community
• Stay updated on game releases, patches, and tournaments to assist players
• Collaborate with internal teams to identify trends or issues on the gaming platform
• Promote a positive, inclusive environment for global gamers
• Contribute to internal knowledge base to improve support workflows

Conocimientos

Spanish native

English professional

Gaming & Esports passion

Customer service experience

Descripción del empleo

Spanish Speaking Player Support Specialist

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As we continue to expand our footprint, we are proud to connect professionals with exceptional career opportunities, including the most sought-after jobs in Bulgaria.

Job Overview

We are seeking a passionate gaming enthusiast to join our team in Sofia for a Spanish Speaking Player Support Specialist position in Bulgaria. This role is perfect for those looking to immerse themselves in the high-energy Gaming & Esports sector while enjoying a professional, growth-oriented environment.

Key Responsibilities

• Provide high-quality technical and account support to players via chat, email, and social media channels
• Ensure an exceptional user experience by resolving game-related inquiries with accuracy and speed
• Represent the company brand with enthusiasm and professionalism within the competitive Gaming & Esports community
• Stay updated on the latest game releases, patches, and competitive tournaments to better assist our player base
• Collaborate with internal teams to identify emerging trends or technical issues within the gaming platform
• Promote a positive and inclusive environment for global gamers through empathetic communication
• Contribute to the internal knowledge base to improve support workflows and documentation

Requirements

• Native or fluent Spanish (spoken and written)
• Strong command of the English language for professional collaboration
• Genuine passion for the Gaming & Esports industry and its ecosystem
• Valid EU passport (mandatory)
• Excellent problem-solving skills and an aptitude for troubleshooting technical issues
• Previous experience in a customer service or support-oriented environment is considered an advantage

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• Access to one of the most exciting job markets through our Spanish-speaking jobs in Bulgaria program
• And Much More..

Life in Bulgaria

Choosing one of our Spanish-speaking jobs in Bulgaria means stepping into a vibrant culture where tradition meets modernity. Bulgaria is known for its beautiful landscape, ranging from stunning mountain ranges to the scenic Black Sea coast, all under a pleasant climate that allows for a fantastic outdoor lifestyle. As a hub for international business, Sofia provides a welcoming, multicultural atmosphere that makes it one of the best locations for expats starting their career in the Gaming & Esports sector.

Beyond the professional benefits, the cost of living in Bulgaria is exceptionally attractive, allowing you to enjoy a high quality of life. From world-class dining and a lively nightlife to rich historical landmarks, you will quickly find that Bulgaria is a hidden gem. With our full relocation support, starting your Spanish Speaking Player Support Specialist position in Bulgaria is seamless, ensuring you can focus on building your career in an exciting new home.