Spanish Speaking Marketplace Customer Representative

Patrique Mercier Recruitment By Nellie; España; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A recruitment agency in Spain is seeking Spanish Speaking Marketplace Customer Representatives to provide exceptional support to Spanish-speaking customers. You will handle inquiries, assist with navigating the marketplace, and resolve issues while maintaining accurate records. Successful candidates should be fluent in Spanish and English, with strong problem-solving and organizational skills. The position offers a competitive salary and benefits including fully paid training and relocation package.

Servicios

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Formación

• Fluency in Spanish and English required for communication.
• Prior experience in customer service or a related field is advantageous.
• Ability to solve problems with a strong customer focus.

Responsabilidades

• Provide outstanding customer service to Spanish-speaking clients.
• Assist customers with inquiries about products and order processes.
• Maintain accurate records of customer interactions.

Conocimientos

Fluency in Spanish

Fluency in English

Customer service experience

Problem-solving

Organizational skills

Multitasking

Herramientas

CRM systems

Digital communication tools

Descripción del empleo

Patrique Mercier Recruitment FR is seeking motivated and passionate individuals to join our team as Spanish Speaking Marketplace Customer Representatives. In this role, you will be integral in ensuring our Spanish‑speaking customers receive excellent support and guidance while engaging with our marketplace.

Responsibilities

• Provide outstanding customer service to Spanish‑speaking clients via telephony, email, and live chat.
• Assist customers with navigating the marketplace, helping them with inquiries about products, prices, and order processes.
• Resolve customer issues and complaints, aiming for prompt and effective resolutions.
• Maintain accurate records of customer interactions in our CRM system for future reference.
• Work closely with various departments to relay customer feedback to drive improvements in service and product offerings.
• Ensure you stay updated on marketplace policies, procedures, and promotions to inform customers accurately.
• Engage in team training sessions and contribute to collaborative problem‑solving strategies.

Requirements

• Fluency in Spanish and English, with excellent communication skills in both languages.
• Prior experience in customer service or a related field is advantageous.
• Ability to handle queries and solve problems with a strong customer focus.
• Familiarity with CRM systems and proficiency in using digital communication tools.
• Strong organizational and multitasking skills.
• Self‑motivated with the ability to thrive in a fast‑paced environment.
• A strong team‑oriented mentality with an eagerness to contribute to enhancing customer experiences.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...