Spanish Speaking Customer Service Agent - Work In Athens, Greece

Mercier Consultancy MD; Granada; On-site; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Competitive Monthly Salary

13th & 14th salary bonus

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Relocation support

Job summary

Mercier Consultancy MD is seeking a Spanish-speaking Customer Service Agent to join our client’s team in Athens, Greece. The role offers a competitive salary, relocation support, and comprehensive onboarding to help you excel in a fast-paced customer support environment.

You will handle inquiries via phone, email, and chat, maintain CRM records, and collaborate with an international team to improve service workflows. A proactive attitude and strong communication are essential for success.

Qualifications

• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• Ability to work on-site in Athens.
• Proficient with CRM software and strong communication.

Responsibilities

• Provide high-quality technical or general support to customers via phone, email, and chat.
• Ensure customer satisfaction by resolving inquiries efficiently and maintaining high service standards.
• Represent the client brand professionally in all interactions within the customer support services sector.
• Maintain accurate records of customer interactions and service documentation in the CRM system.
• Collaborate with international team members to share insights and improve service workflows.
• Identify opportunities to provide value-added services during customer interactions.

Skills

Spanish fluent

Customer service

CRM proficiency

Job description

Job Overview

We are currently seeking dedicated professionals to join our client's team in Athens for a Spanish Speaking Customer Service Agent position in Greece. This role is a unique opportunity to grow within the thriving customer support services industry, offering a perfect blend of professional development, competitive compensation, and the vibrant Mediterranean lifestyle.

Key Responsibilities

• Provide high-quality technical or general support to customers via phone, email, and chat
• Ensure customer satisfaction by resolving inquiries efficiently and maintaining high service standards
• Represent the client brand professionally in all interactions within the customer support services sector
• Maintain accurate records of customer interactions and service documentation in the CRM system
• Collaborate with international team members to share insights and improve service workflows
• Identify opportunities to provide value-added services during customer interactions
• Stay updated on product or service knowledge to provide precise and helpful information to end-users

Requirements

• Native or fluent Spanish (spoken and written)
• Valid EU passport (mandatory)
• Strong communication and interpersonal skills suited for the customer support services industry
• Ability to work effectively in an on-site office environment in Athens
• Comfortable navigating digital tools and customer relationship management software
• A proactive attitude and a desire to excel in a fast-paced professional setting

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary bonus)
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Relocation support and a warm welcome to your new life in Greece
• And Much More..

Life in Greece

Embracing jobs in Greece offers an unparalleled quality of life, where ancient history meets a modern, vibrant social culture. As you settle into your Spanish Speaking Customer Service Agent position in Greece, you will enjoy a Mediterranean climate with over 300 days of sunshine, stunning coastal vistas, and a welcoming local community that makes relocating to Greece a truly life-changing experience.

Beyond the office, life in Greece provides world-class culinary experiences and an affordable cost of living compared to many other European capitals. Joining our team in Greece means joining a network of international professionals exploring the islands, ruins, and the bustling rhythm of Athens. Discover why so many people are choosing Greece as their new professional home base.