Spanish Speaking Customer Service Agent - Work In Athens, Greece

Mercier Consultancy MD; Huelva; In loco; EUR 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Fully paid training

Health insurance

Two extra salaries

Monthly bonus

Relocation support

Descrizione del lavoro

Mercier Consultancy MD seeks a Spanish-speaking Customer Service Agent to join our client in Athens. The role focuses on high-quality technical or general support via phone, email, and chat, delivering excellent service while representing the brand professionally.

You'll work on-site in Athens, using CRM tools to track interactions, and collaborate with international colleagues to enhance service workflows. A proactive, customer-focused attitude is essential for success.

Competenze

• Native or fluent Spanish (spoken and written).
• Strong communication and interpersonal skills.
• Ability to work on-site in Athens.
• Familiarity with CRM software and digital tools.
• Proactive attitude and eagerness to excel in a fast-paced setting.

Mansioni

• Provide high-quality support to customers via phone, email, and chat.
• Maintain high service standards and resolve inquiries efficiently.
• Represent the client brand professionally in customer interactions.
• Record customer interactions accurately in the CRM system.
• Collaborate with international team members to improve workflows.
• Identify opportunities to offer value-added services during interactions.
• Stay updated on product knowledge to provide precise information.

Conoscenze

Spanish (native)

Communication skills

Interpersonal skills

CRM familiarity

Athens on-site

Strumenti

CRM software

Descrizione del lavoro

Job Overview

We are currently seeking dedicated professionals to join our client's team in Athens for a Spanish Speaking Customer Service Agent position in Greece. This role is a unique opportunity to grow within the thriving customer support services industry, offering a perfect blend of professional development, competitive compensation, and the vibrant Mediterranean lifestyle.

Key Responsibilities

• Provide high-quality technical or general support to customers via phone, email, and chat
• Ensure customer satisfaction by resolving inquiries efficiently and maintaining high service standards
• Represent the client brand professionally in all interactions within the customer support services sector
• Maintain accurate records of customer interactions and service documentation in the CRM system
• Collaborate with international team members to share insights and improve service workflows
• Identify opportunities to provide value-added services during customer interactions
• Stay updated on product or service knowledge to provide precise and helpful information to end-users

Requirements

• Native or fluent Spanish (spoken and written)
• Valid EU passport (mandatory)
• Strong communication and interpersonal skills suited for the customer support services industry
• Ability to work effectively in an on-site office environment in Athens
• Comfortable navigating digital tools and customer relationship management software
• A proactive attitude and a desire to excel in a fast-paced professional setting

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary bonus)
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Relocation support and a warm welcome to your new life in Greece
• And Much More..

Life in Greece

Embracing jobs in Greece offers an unparalleled quality of life, where ancient history meets a modern, vibrant social culture. As you settle into your Spanish Speaking Customer Service Agent position in Greece, you will enjoy a Mediterranean climate with over 300 days of sunshine, stunning coastal vistas, and a welcoming local community that makes relocating to Greece a truly life-changing experience.

Beyond the office, life in Greece provides world-class culinary experiences and an affordable cost of living compared to many other European capitals. Joining our team in Greece means joining a network of international professionals exploring the islands, ruins, and the bustling rhythm of Athens. Discover why so many people are choosing Greece as their new professional home base.