Spanish CSM — Scale & Own the Customer Experience

Combo; Madrid; Presencial; EUR 34.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Meal vouchers

40-hour working week

Madrid office

International environment

Autonomy

Descripción de la vacante

Combo is seeking a Customer Success Manager for the Spanish market. You will own the Spanish customer journey, from onboarding to renewal, and partner with cross-functional teams to ensure a best-in-class experience.

You will balance high-touch engagement with scalable processes, build playbooks, and drive initiatives that reduce friction and improve customer outcomes across the portfolio. This role is based in Madrid and offers ownership and growth opportunities.

Formación

• Minimum 2 years in Customer Success, Account Management, or Customer Support.
• Experience handling different support levels (High Touch and Low Touch).
• Strong problem-solving and practical, structured thinking.
• Autonomous, organized, and thrives in a fast-paced environment.
• Fluent in Spanish (written and spoken); fluent in English; French is a plus.

Responsabilidades

• Be the primary point of contact for our Spanish customers and advocate their needs.
• Help customers derive maximum value from Combo and build scalable CS processes.
• Design and implement scalable customer programs: webinars, campaigns, automated sequences, help center content.
• Monitor customer health metrics, identify churn risks, and take proactive actions.
• Bridge feedback from Spanish customers to Product and Operations to inform improvements.

Conocimientos

Customer Success

Account Management

Customer Support

Problem Solving

Communication

Herramientas

CRM

Descripción del empleo

Combo is seeking a Customer Success Manager for the Spanish market. You will own the Spanish customer journey, from onboarding to renewal, and partner with cross-functional teams to ensure a best-in-class experience.

You will balance high-touch engagement with scalable processes, build playbooks, and drive initiatives that reduce friction and improve customer outcomes across the portfolio. This role is based in Madrid and offers ownership and growth opportunities.