Spain Community Operations (Contract)

reddit; España; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading social media platform is looking for a Community Operations expert in Spain. You will be pivotal in fostering local communities, building relationships with volunteer moderators, and executing growth initiatives. Applicants should have significant experience in community management, fluency in Spanish and English, and a strong understanding of Spanish culture. This role offers a unique opportunity to shape community strategies in a vibrant and diverse landscape.

Formación

• 5+ years of experience in operations management, community operations, or product consulting.
• Deep knowledge of Spanish culture and customs.
• Results-obsessed with attention to detail.

Responsabilidades

• Build trust with local moderators and drive engagement using analytics.
• Recruit and educate local community members.
• Run reports and analyze data to set KPIs.

Conocimientos

Operations management

Community management

Analytical mindset

Bilingual (Spanish and English)

Herramientas

SQL

Excel modeling

Descripción del empleo

This is a contract role.

Overview

We are searching for a strategic community management and operations expert to join the International Community team and help grow Reddit outside of the US. As an integral part of the Product organization, the International Community team plays a key role in helping Reddit realize its mission: bringing community and belonging to everyone in the world.

As the Spain Community Operations, you will be at the forefront of jumpstarting and fostering local communities. Your fluency in Spanish, coupled with your in-depth understanding of Spanish-speaking communities, positions you as an expert capable of spearheading initiatives to connect with local volunteer moderators on the platform. Your insights and the initiatives you launch in the market will be instrumental in refining, iterating, and scaling our international consumer playbook. The insights derived from your relationships and experiments will help accelerate our growth in Spain.

As one of the first employees in Spain, this is a rare opportunity to join a new team at one of the most influential consumer products on the internet. If developing and proving out a community relations and growth playbook in close tandem with Product that unlocks the next hundreds of millions of global Redditors excites you, then you’ve found the right place!

Responsibilities

• Be a public face with our local volunteer moderators to build trust and drive engagement, mediating conflicts and helping drive solutions
• Cultivate, recruit, educate, and grow a local community of moderators, content creators, influencers, etc.
• Gain a deep understanding and specialized market knowledge to understand user and moderator pain points, competitors, and market opportunity
• Iterate, innovate, and scale the consumer growth playbook by recognizing new opportunities, suggesting bold ideas, and programs, and persuading internal teams to align on new plans
• Communicate quantitative and qualitative insights to optimize and improve the international consumer growth playbook
• Identify the optimal channels for discovering new communities and increasing engagement within existing communities: cultivate verticals of communities using any means at your disposal
• Be obsessive about achieving aggressive goals and outcomes
• Run reports, build dashboards, analyze data, set KPIs, and execute impactful community initiatives
• Work cross-functionally with Product, Community, Engineering, Marketing, Safety, and BD

What We Can Expect From You

• years of operations management, product consulting, community operations, or tech background
• A healthy blend of operations, growth, project management, and community management expertise
• Deep knowledge and understanding of Spanish culture, including current events, politics, customs, traditions, language, topics of interest, taboos, etc.
• Data-driven and analytical mindset to assess process performance and financial viability (excel modeling skills necessary, SQL knowledge helpful)
• Succinct and persuasive communicator: collaborate effectively across internal teams, local users, moderators, partners, content creators, influencers, etc.
• Results-obsessed: outstanding execution and high attention to detail
• Deep interest in developing and driving independent projects, framing issues, testing hypotheses, and iterating on process improvements
• Proficiency in both Spanish and English and resident of Spain

Bonus Points

• Engineering, product or similar technical background
• Proficient in SQL