Spa Supervisor

The Ritz-Carlton Tenerife, Abama; Islas Canarias; Presencial; EUR 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13th/14th month salary

Travel/employee discounts

Meal benefits

Worldwide hotel discounts

Healthcare & wellness benefits

Descripción de la vacante

The Ritz-Carlton Tenerife, Abama seeks a Spa Supervisor to lead daily spa operations, ensure exceptional guest experiences, and mentor a high-performing wellness team. You will manage appointments, promote treatments and retail, and coordinate with engineering and other departments to uphold Ritz-Carlton standards.

Candidates should have 2+ years in luxury spa/hospitality, strong leadership, and fluent Spanish/English.

Formación

• Minimum of 2 years in Spa or luxury hospitality environment.
• Knowledge of spa operations, scheduling, guest service, and wellness standards.
• Ability to lead, coach, and develop team members.
• Fluency in Spanish and English; additional languages an asset.

Responsabilidades

• Inform employees of hotel information, policies, and communications.
• Respond to guest inquiries regarding Spa services and products.
• Verify guest information and confirm scheduled treatments.
• Oversee daily appointment schedule and bookings flow.
• Promote Spa services and retail products to support revenue.
• Coordinate maintenance needs with Engineering and manage supplies.
• Support recruitment, onboarding, training, and scheduling.
• Lead by example, uphold quality standards and guest service.

Conocimientos

Spa operations knowledge

Leadership ability

Guest service focus

Sales upselling

Communication skills

Multilingual Spanish/English

Team development

Educación

High School Diploma

Herramientas

Microsoft Office

Spa reservation system

Descripción del empleo

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort:an oasis of relax where the sea, land, and subtropical vegetation blend seamlessly with iconic Moorish-inspired architecture. The resort's 462 guest rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens.
An award-winning culinary destination in its own right, this 5-star resort in Tenerife features world-class restaurants ranging from light, casual dining to Michelin-starred fine dining experiences. Offering a haven of escape, this timeless resort boasts multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids program in Europe.

JOIN OUR TEAM!... as a Spa Supervisor Who are we looking for?

Are you passionate about wellness, luxury service, and team leadership? As a Spa Supervisor, you will play a key role in the daily operation of our Spa facilities, ensuring exceptional guest experiences while maintaining the highest standards of quality and service that define The Ritz-Carlton. If you are an organized, dynamic, and guest-focused professional with experience in wellness, spa, or hospitality environments, this is an excellent opportunity to further your career at one of Europe's most prestigious resorts.

Your responsibilities will include...

• Inform employees of general hotel information, internal policies, operational procedures, and any relevant department communications.
• Respond to guest inquiries regarding Spa services, treatments, facilities, and retail products.
• Verify guest information and confirm scheduled treatments prior to service delivery.
• Oversee the daily appointment schedule, ensuring the efficient management of bookings, resources, and guest flow.
• Coordinate last-minute schedule changes, resolve booking issues, and ensure a seamless guest experience.
• Actively promote Spa services, treatments, and retail products to support revenue and departmental objectives.
• Manage inventory requests and monitor stock levels of Spa products, supplies, and equipment.
• Inspect work areas, tools, and equipment to ensure compliance with company cleanliness, safety, and quality standards.
• Coordinate with the Engineering department regarding preventive and corrective maintenance needs within the Spa.
• Support management with recruitment, onboarding, training, scheduling, coaching, and employee development activities.
• Lead by example and foster a culture of excellence, professionalism, and outstanding guest service.
• Ensure compliance with operational procedures, company policies, and brand standards.
• Report and document accidents, injuries, incidents, and unsafe working conditions in accordance with company guidelines.
• Deliver exceptional guest experiences by anticipating guest needs and providing personalized solutions.
• Build and maintain positive working relationships with team members and collaborate effectively with other resort departments.
• Ensure adherence to quality standards and implement corrective action plans when necessary to improve performance and guest satisfaction.
• Protect the confidentiality of guest and company information at all times.
• Perform other reasonable job duties as requested by supervisors or management.

What we're looking for in you...

• High School Diploma, Secondary Education Certificate, or equivalent qualification.
• Minimum of 2 years of relevant experience in a Spa, wellness center, luxury hotel, or similar hospitality environment.
• Knowledge of Spa operations, treatment scheduling, guest service, and wellness industry standards.
• Ability to lead, motivate, coach, and develop team members.
• Strong organizational, problem-solving, and decision-making skills.
• Guest-focused mindset with a passion for delivering exceptional service.
• Sales and upselling skills related to Spa treatments and retail products.
• Ability to work collaboratively across multiple departments.
• Excellent communication and interpersonal skills.
• Proactive, professional, and results-oriented approach.
• Proficiency in Microsoft Office and Spa reservation management systems.
• Fluency in Spanish and English; additional languages are considered an asset.
• Valid authorization to work in Spain.

Preferred Qualifications

• Additional education or certification in Wellness, Spa Management, Hospitality, or related fields.
• Previous supervisory experience within a luxury Spa or hotel environment.
• Knowledge of Forbes, Marriott, Ritz-Carlton, or other luxury hospitality service standards.

How We Inspire You...

• Attractive salary package aligned with your experience and responsibilities within a leading luxury hospitality company.
• Travel around the world across our more than 9,500 hotels with exclusive employee rates through our "Explore Rate" program. These benefits also extend to your family, partner, and parents.
• Enjoy a 20% discount on Food & Beverage offerings at our more than 9,500 hotels worldwide.
• Enjoy a 50% discount on our own culinary offerings.
• Did you know that residents of Tenerife may receive up to 75% discounts on flights?
• Extensive corporate benefits with numerous discounts for leisure activities and travel.
• Special birthday surprise on your special day.
• Enjoy a unique resort stay experience after one year of service with us.
• We provide 13th and 14th month salary payments.
• Innovative training concepts supporting your professional growth, including access to our own learning university.
• Career development opportunities and advancement prospects within an international company.
• Complimentary meals provided in our employee dining facility.
• No need to worry about uniforms (where applicable). We provide and clean your professional attire.
• We love celebrating our employees through team outings, employee appreciation events, Employee Week celebrations, anniversaries, and much more.
• We actively support our community through various social responsibility initiatives and encourage you to participate.
• Your health is one of our top priorities, which is why we offer comprehensive occupational healthcare services.

(All benefit and incentive programs are subject to individual company regulations. Tax and social security laws apply, and any applicable deductions will be processed through payroll. Participation in these programs does not constitute a legal entitlement, and the employer reserves the right to amend benefits at any time.)

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest's stay, the memory remains with them. By attracting the world's finest hospitality professionals who create lifelong memories, we believe everyone succeeds when empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and exceptional luxury service worldwide, and we take pride in delivering excellence in the care and comfort of our guests.

Your role will be to ensure that The Ritz-Carlton Gold Standards are upheld with care and dedication. The Gold Standards are the foundation of The Ritz-Carlton and guide us every day to be better than the day before. It is this foundation and our belief that culture drives success that have earned The Ritz-Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify our Gold Standards, including our Employee Promise, Credo, and Service Values. In return, we promise to provide you with the opportunity to take pride in your work and the people you work alongside.

By joining The Ritz-Carlton, you become part of the Marriott International portfolio of brands. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.