Soporte It Al Cliente – Tiendas/E-Commerce (Italia)

Systlabs; l'Hospitalet de Llobregat; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Amazon is seeking a Senior Planning Manager for Quick Commerce Central Operations. You will own operational mechanisms, drive business reviews, design standard work, and lead cross-functional improvement initiatives across EU markets to sustain ultra-fast delivery promises.

The role requires managing complex logistics, collaborating with schedulers, site operators, and delivery partners, and delivering data-driven decisions to enhance speed and cost efficiency.

Formación

• Experience in people management.
• Experience communicating complex information to senior stakeholders.
• Experience using data analysis to drive business decisions.
• Bachelor's degree in a relevant field or equivalent work experience.

Responsabilidades

• Lead daily, weekly, and monthly business reviews and drive action on KPIs.
• Design and implement standard work and dashboards.
• Coordinate with schedulers, site operators, and partners to ensure operational excellence.
• Analyze data to inform capacity planning and resource allocation.

Conocimientos

People management

Data analysis

Stakeholder communication

Presentation to leadership

Educación

Bachelor's degree or equivalent

Herramientas

MS Office

Descripción del empleo

Quick Commerce Senior Planning Manager, EU CO Quick Commerce

Description

Are you ready to be part of Amazon's most innovative and fastest-growing delivery service?

We're revolutionizing the retail landscape by building an ultra-fast delivery service that will delight customers across major European cities. Our Quick Commerce initiative represents the next frontier in customer obsession, focused on bringing essential items to customers faster than ever before.

As senior Planning Manager in Quick Commerce Central Operations, you will own the operational mechanisms, processes, and communication frameworks that enable seamless execution across the EU Quick Commerce network. You will lead business reviews, design and implement standard work, and drive continuous improvement initiatives that enhance performance, reduce defects, and scale operations. You will work closely with schedulers, site operators, delivery partners, and cross-functional stakeholders to ensure operational excellence and protect customer promise.

We're looking for individuals who embody our bias for action, can think big, and are excited about solving complex logistics challenges in real-time. You'll be part of a team that's building the future of retail, working across EU markets to ensure we maintain our promise of ultra-fast delivery to our customers.

The position offers a 10h20 to 18h30 fix schedule, with working days being Tuesday to Saturday. An provides a career growth plan to continue developing in our organization

Key job responsibilities

• Business Reviews & Performance Management
  • Lead and facilitate daily, weekly, and monthly business reviews across the Quick Commerce network, driving accountability and action on key performance metrics
  • Design and implement business review mechanisms that enable data-driven decision making and rapid issue resolution
  • Create and maintain performance dashboards and reporting mechanisms that provide visibility into operational health
• Process Design & Standard Work
  • Define and document standard operating procedures for shift handovers, ensuring seamless continuity of operations across time zones and shifts
  • Develop scalable standard work that enables consistent execution across multiple stores and markets
  • Design and implement quality control mechanisms to ensure adherence to standard work
• Communication & Stakeholder Management
  • Build and optimize communication mechanisms between Central Operations, stores, delivery partners, and cross-functional teams
  • Establish clear escalation paths and communication protocols for operational issues
  • Facilitate information flow across shifts, ensuring critical context is preserved during handovers
  • Partner with operations teams, delivery partners, and stakeholders to align on priorities and resolve systemic issues
  • Act as an escalation point for complex operational challenges requiring cross-functional coordination
• Data Analysis & Insights
  • Analyze large, complex datasets to identify trends, risks, and opportunities for improvement
  • Use data to inform operational decisions, capacity planning, and resource allocation

About the team

You will balance leading business reviews with designing operational improvements and supporting live operations. Your day may include facilitating a network-wide DBR, deep diving on delivery performance trends, collaborating with schedulers on shift handover protocols, partnering with site operators on process gaps, and analyzing data to inform capacity decisions. You will continuously evaluate opportunities to improve delivery speed, quality, and cost while contributing to the long-term strategy of Quick Commerce operations.

Basic Qualifications

• Experience in people management
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience communicating results to senior leadership
• Experience using data analysis to drive business decisions
• Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
• Bachelor's degree in a relevant field or equivalent work experience

Preferred Qualifications

• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• Experience performing data analysis in manufacturing, production, distribution, logistics environments, retail, or grocery in a management role
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

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