Solutions Consultant with Romanian and English

TELUS Digital; España; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Ein führendes Unternehmen im Kundenservice sucht einen Solutions Consultant, der fließend Rumänisch und Englisch spricht, um ein dynamisches Team zu verstärken. Zu den Aufgaben gehören die Bereitstellung professioneller Unterstützung für Produkte sowie die Nutzung von CRM-Software. Das Unternehmen bietet umfassende Schulungen, Finanzhilfen für die Umsiedlung und flexible Vertragsbedingungen an.

Servicios

Monatlicher Zuschuss für einen Teil der Miete

Finanzielle Unterstützung während der Umsiedlung

Vollständige bezahlte Schulung

Stabiler Job und Karrieremöglichkeiten

Zusätzliche Krankenversicherung

Formación

• Fließende Rumänisch- und Englischkenntnisse erforderlich.
• Selbstmotiviert und leidenschaftlich im Kundenservice.
• Fähigkeit, Anleitungen und Prozesse zu befolgen.

Responsabilidades

• Professionelle Unterstützung für Produkte und Dienstleistungen anbieten.
• CRM-Software und andere Kundenservice-Tools effektiv nutzen.
• Kunden über verschiedene Kanäle unterstützen, einschließlich Telefon und E-Mail.

Conocimientos

Fließende Kommunikationsfähigkeiten in Rumänisch und Englisch

Starke zwischenmenschliche Fähigkeiten

Problemlösungsfähigkeit

Aktives Zuhören

Descripción del empleo

Allgemeine Angaben

Bewerbungsfrist

22-Dez-2025

Standort

BG - Sofia - TELUS Tower

Land

Bulgarien

Jobbeschreibung

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with Romanian and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer :

• Monthly allowance bonus covering part of the rent
• Flexible contract conditions (temporary employment, part-time options)
• Financial support during relocation (e.g. : for transportation, hotel stay, rent, and assistance in finding a long‑term rental)
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Key Responsibilities :

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first‑call resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need :

• Fluent Romanian and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem‑solving
• Adaptable and quick to learn new processes and technologies
• Self‑motivated with a passion for customer satisfaction

Ideal Candidate Profile :

• Customer‑focused mindset and delivering exceptional service
• Excellent communication style, ability to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Collaborates and shares knowledge, and contributes positively to team dynamics
• Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

At TELUS Digital Bulgaria , we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well‑being is our top priority!

Does it sound like the perfect job for you? APPLY NOW!

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi‑shore, multi‑language programs offer safe, secure infrastructure, value‑based pricing, skills‑based resources and exceptional customer service - all backed by TELUS, our multi‑billion dollar telecommunications parent.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Ref Number: Req_00159608