Software Support Engineer_Spain

INEXTO; Madrid; Presencial; EUR 38.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model in Madrid office

Descripción de la vacante

INEXTO, a global leader in Authentication, Secure Serialization, Track & Trace, and Production Volume Verification, is seeking a Software Support Engineer to join our Madrid-based team. You will work on second-level application support, coordinating with our European development teams, and ensuring reliable, user-friendly solutions.

The ideal candidate has 3+ years in a Software or IT environment, strong SQL skills, Windows Server and IIS knowledge, and excellent English.

Formación

• 3+ years in a Software or IT environment
• Good SQL language knowledge (queries, etc.)
• Basic SQL Server and IIS knowledge
• Good understanding of network protocols (TCP/UDP)
• Good knowledge of the Windows environment, including Windows Server
• Customer-oriented, solution-oriented, analytical, and problem-solving skills
• Strong communication skills
• Willingness to travel from time to time
• Very good English level (spoken and written)

Responsabilidades

• Manage second-level application support
• Create and monitor support requests with our ticketing tool
• Filter and fix issues and elevate if necessary
• Ensure communication with our development teams in Europe
• Investigate logs/traces on Microsoft systems
• Support the integration of our solution in various industries and customers

Conocimientos

SQL

TCP/UDP

Windows Server

Communication

Analytical

English Proficiency

Herramientas

SQL Server

IIS

Descripción del empleo

Are you interested in modern technologies and eager to support innovative solutions? INEXTO, a global leader in Authentication, Secure Serialization, Track & Trace, and Production Volume Verification, is looking for a Software Support Engineer to join our team. Our technology secures over 100 billion products annually, and we’re just getting started!

At INEXTO, you will be part of a professional team dedicated to ensuring the reliability and efficiency of our solutions. As a Software Support Engineer, you will collaborate with talented professionals, applying your technical and analytical skills to support secure, user-friendly applications that make a real impact on the market.

Please note that this position is based in Inexto Spain. We require a hybrid working model, with regular presence at our Madrid office.

Responsibilities:

• Manage second-level application support
• Create and monitor support requests with our ticketing tool
• Filter and fix issues and elevate if necessary
• Ensure communication with our development teams in Europe
• Investigate logs/traces on Microsoft systems
• Support the integration of our solution in various industries and customers

Qualifications:

• 3+ years in a Software or IT environment
• Good SQL language knowledge (queries, etc.)
• Basic SQL Server and IIS knowledge
• Good understanding of network protocols (TCP/UDP)
• Good knowledge of the Windows environment, including Windows Server
• Customer-oriented, solution-oriented,analytical, and problem-solving skills
• Strong communication skills
• Willingness to travel from time to time
• Very good English level (spoken and written)

Can't cover everything? No problem. We don't expect you to know everything, but we value your ability to apply your knowledge effectively and collaborate with colleagues and clients. Specialized knowledge, openness, and a keen interest in learning and applying new skills are essential.