Software Expert Field Technician Barcelona

Atlas Copco; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a professional for software solution support, focused on customer contracts and service project management. Key responsibilities include supporting customers, developing service contracts, and deploying data-driven services. The ideal candidate will have knowledge of industrial IT, automation systems, and a strong foundation in project management. Join a dynamic team in Barcelona with opportunities for career growth and development.

Servicios

Culture of trust and accountability

Lifelong learning and career growth

Comprehensive compensation and benefits

Health and well-being

Responsabilidades

• Support and retain customers under software contracts.
• Contribute to service contract development for installed solutions.
• Proactively deploy Data Driven Services and Smart Integrated Assembly.
• Work with sales to define service support offers.
• Validate compatibility with tightening technologies.
• Integrate local developments with company tools.
• Manage requests and reporting.

Conocimientos

Knowledge of servo-controlled industrial electric tools

Knowledge of industrial IT systems

Network infrastructure and communication protocols

Database Management and communication protocols

Basic understanding of automation / PLC / MES

IT project management

Ability to work with sensitive data

English level B1/B2

Valid driving license (Category B)

Educación

DUT in Mechanical and Production Engineering

DUT in Electrical and Industrial Computing

BTS in Electrotechnics or equivalent

Descripción del empleo

Overview

Role focused on software solution support, data-driven service deployment, and project collaboration for Customer Center clients.

Key Responsibilities

• Support and retain customers under software contracts (TechCover).
• Contribute to service contract development for installed solutions.
• Proactively deploy Data Driven Services and Smart Integrated Assembly (SIA).
• Work with sales to define service support offers.
• Validate compatibility between Atlas Copco systems and tightening technologies.
• Integrate local developments with Atlas Copco tools.
• Manage requests and reporting via QCM and Spirit.

Project & Commissioning Phase

• Assess IT / SW scope and costs.
• Install, configure, and validate solutions.
• Handle change requests, testing, and customer training.
• Support during pilot and production integration phases.

Maintenance Phase

• Provide remote or on-site support.
• Monitor IT / SW incidents.
• Reconfigure systems and implement updates or upgrades.

To succeed, you will need

Required Knowledge

• Knowledge of servo-controlled industrial electric tools.
• Knowledge of industrial IT systems and office software.
• Network infrastructure and main communication protocols.
• Knowledge of Database Management and communication protocols: SQL / MQTT Brokers & MQTT Protocol / RabbitMQ / API / others.
• Basic understanding of automation / PLC / MES / other related systems.
• Ability to use the available equipment effectively.
• Knowledge of IT project management.
• Ability to work with sensitive data.
• English level: B1 / B2.
• Valid driving license (Category B).
• Education level: DUT in Mechanical and Production Engineering, DUT in Electrical and Industrial Computing, BTS in Electrotechnics, or equivalent.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Why join Atlas Copco?

By joining Atlas Copco, you become part of a recognized international group where innovation, collaboration, and personal development are at the heart of our culture. You will thrive in a stimulating environment, with real opportunities for growth and genuine recognition of your commitment.

Job location

You will join our Customer Center, headquartered in Barcelona. You will become part of a dynamic field team and will travel regularly to visit customers within an assigned area.

Contact information

You can send your application to the Human Resources team at the following address.