Software Consultant

Octave; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work environment

Career advancement opportunities

Descripción de la vacante

Octave in Madrid is seeking a Software Consultant to join our team. This role offers a hybrid work environment and excellent benefits while focusing on technical support for customers and internal teams. Ideal candidates will have strong troubleshooting skills and technical knowledge, particularly in databases and web applications.

Join a supportive team where your input is valued, and help create equitable opportunities for everyone. Being bilingual in Spanish and English is a must for this position.

Formación

• Degree in a technical field preferred.
• Excellent verbal and written communication skills.
• Attention to detail to troubleshoot and solve problems.

Responsabilidades

• Perform troubleshooting tasks for users or customers.
• Provide global support for product-related issues.
• Document support activities accurately.

Conocimientos

Troubleshooting skills

Technical knowledge

Communication skills

Database knowledge

Educación

Degree in a technical field

Herramientas

Windows Internet Information Services

Oracle or MSSQL DB

SmartPlant Foundation or SDx

Descripción del empleo

Octave is seeking a Software Consultant to join our team. Octave offers a professional and flexible work environment, excellent benefits, and opportunities for career advancement.

Job Location (Short): Madrid, Spain. Workplace Type: Hybrid. Req Id: 3171.

The ideal candidate will work as part of a global team to provide technical support through direct interactions with customers, internal service consultants, our cloud solutions, as well as customer on‑premise installations of Asset Information Management (AIM) products. The role demands strong technical knowledge, troubleshooting skills, and a collaborative team‑oriented mindset. In this role you will regularly interact with solution development, ownership teams and customers to investigate and resolve problems, discuss and document design issues.

Responsibilities

• Perform troubleshooting tasks such as root cause analysis and mitigation of issues reported by users or customers.
• Provide real time global support to internal stakeholders as well as external customers for product related issues.
• Perform technical tasks in support of installation and maintenance of our products.
• Interface with internal stakeholders, including management, software development, services and product planning teams.
• Facilitate communication and delivery of resolutions that require multi-disciplinary coordination.
• Contribute to an internal CRM knowledge base for knowledge transfer.
• Contribute to status updates on critical issues to management.
• Make recommendations to the team on improving business processes and reducing support issues.
• Accurately document support activities and outcomes.
• Maintain adherence to customer service level objectives.

Qualifications

• A recognised degree in a technical field preferred.
• Excellent verbal and written communication skills.
• Working knowledge of Database platforms is desirable.
• Working knowledge of Microsoft Internet Information Services and Web Applications is desirable.
• Experience in any of the following is beneficial:
• SmartPlant Foundation, SDx or equivalent application.
• Windows Internet Information Services.
• Oracle or MSSQL DB.
• Computer Networking.
• Performance monitoring and troubleshooting via various application tools (Windows/DB).
• Experience providing documentation, guidance, and instruction to users.
• Experience communicating user requirements.
• Demonstrated ability to learn and embrace new technologies, applications, and solutions.
• Attention to detail with the ability to troubleshoot and solve complex problems.
• Experience with CAD or Engineering applications.
• Programming and database experience.

Additional Information

• This role will be located in Spain (our office is in Madrid).
• This will be a hybrid role which allows for flexible working arrangements.
• Must be Spanish speaking and have strong English language skills.
• Octave cannot sponsor applicants for a work visa for this position.

Everyone is welcome. At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. We don't discriminate. We embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.