Social Media Manager

The Ridge; España; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic eCommerce brand situated in Spain is seeking a Social Media Manager to enhance community engagement across various platforms, particularly YouTube. The ideal candidate will have 2–4 years of experience in social media management and demonstrates strong written communication skills. This role offers flexible working conditions and opportunities for career progression.

Servicios

Strong opportunities to progress your career

Fantastic work culture

Flexible working options

Formación

• 2–4 years experience in social media management or community management.
• Proven success managing YouTube communities.
• Exceptional written communication and tone adaptation skills.

Responsabilidades

• Monitor audience engagement across various social platforms.
• Track community sentiment and emerging trends.
• Partner with marketing to align brand messaging.

Conocimientos

Social media management

Community engagement

Written communication

Digital culture understanding

Use of analytics tools

Herramientas

Sprout

Hootsuite

Brandwatch

Descripción del empleo

We’re an eCommerce brand with a strong community and a fast-growing presence—especially on YouTube. Our audience isn’t just watching; they’re talking, sharing, and expecting real conversation in return. We’re looking for a Social Media Manager who thrives on connection, understands brand voice, and knows how to turn engagement into loyalty.

The Role

Apply here : https : / / tally.so / r / nPzGyx

This role centers on listening and responding. You’ll manage comments, DMs, mentions, and discussions across all social platforms, with special focus on YouTube. You’ll represent the brand’s tone and culture—authentic, consistent, and human—while spotting opportunities to strengthen relationships and protect our reputation online.

Responsibilities

• Monitor, respond to, and engage with audiences across YouTube, Instagram, TikTok, Facebook, X, and other platforms.
• Track community sentiment and flag emerging conversations, issues, or trends.
• Partner with marketing and creative teams to align tone and responses with brand messaging.
• Develop community engagement strategies to deepen brand affinity and encourage user-generated content.
• Maintain response protocols and escalate sensitive issues when needed.
• Analyze engagement performance and share insights for content optimization.
• Stay updated on platform policies, emerging social trends, and competitor community practices.

Ideal Profile

• 2–4 years experience in social media management, community management, or customer engagement—ideally within eCommerce or consumer brands.
• Proven success managing YouTube communities.
• Exceptional written communication and tone adaptation skills.
• Strong grasp of digital culture and online community dynamics.
• Comfortable using social media monitoring and analytics tools (e.g., Sprout, Hootsuite, Brandwatch, or similar).
• Able to balance empathy, humor, and professionalism in public and private interactions.

What Success Looks Like

• Fast, thoughtful responses that sound like us.
• High audience satisfaction and visible community growth.
• Early detection of potential brand risks or opportunities.
• Data-backed insights that shape smarter social strategy.

What's on Offer?

• Strong opportunities to progress your career
• Fantastic work culture
• Flexible working options