SMB Account Manager - German (Hybrid, ESP)

CrowdStrike; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading cybersecurity firm in Barcelona is seeking an SMB Account Manager. This hybrid-remote position focuses on ensuring customer success and driving sales within the small to medium business sector. Ideal candidates have full sales cycle experience and fluency in German and English, with a passion for customer advocacy and the ability to manage client relationships effectively.

Servicios

Remote-friendly work culture

Market-leading compensation

Comprehensive wellness programs

Competitive vacation and holidays

Paid parental and adoption leave

Professional development opportunities

Formación

• Experience in account management or net new logo capacity, selling to technical audience.
• Track record of meeting or exceeding sales expectations.
• Ability to balance daily tasks in a fast-paced environment.

Responsabilidades

• Serve as the primary point of contact for clients.
• Manage contract renewal cycle and ensure timely renewals.
• Achieve new sales growth within the customer base.
• Drive relationships with key customers to create champions.
• Identify whitespace and promote upgrades and cross-sells.

Conocimientos

Full sales cycle experience

Strong discovery and objection handling

Technical aptitude

Written and spoken fluency in German and English

Exceptional communication skills

Descripción del empleo

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is seeking a SMB Account Manager to ensure that our regional customers are successful and thriving with our next generation endpoint technology. This is a full sales cycle role in which you will proactively advocate for the customers in the small to medium business segment, while focusing on high levels of adoption to ensure customer satisfaction. You will balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely renewals.

This is a hybrid-remote role. The team is located in Barcelona and in the office 2 to 3 days per week.

What You’ll Do:

• Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase
• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.
• Achieve a quota of new sales growth within the customer base.
• Be a customer advocate, driving relationships with key customers and creating new champions.
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
• Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion.
• Devise and execute account strategies and plans to maximize account growth.
• Provide high touch customer service, including escalation and coordination of support issues as needed.
• Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.

What You’ll Need:

• Experience of full sales cycle experience in account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields.
• Strong ability to run a discovery, manage full sales cycle, handle objections, implement a multi-faceted sales strategy such as working with partners, and close deals.
• Light experience and/or understanding of sales frameworks such as MEDDPICC and Sandler
• Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
• Strong technical aptitude and ability to learn new concepts quickly.
• Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
• High level of comfort handling client objections and negotiations.
• Written and spoken fluency in German and English is a must.

Bonus Points:

• Cyber Security industry experience
• Security and/or SaaS Sales experience
• Advanced experience and/or understanding of sales frameworks such as MEDDPICC and Sandler

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions-including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs-on valid job requirements.

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