Site Lead, IT Field Technician - Josep Tarradellas Barcelona-El Prat Airport, 08820 El Prat de [...]

Raytheon Technologies; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading aerospace company is looking for a Site Lead IT Field Technician for their operations at Barcelona Airport. In this role, you will maintain airport sites, oversee subcontractors, and ensure high customer satisfaction. The ideal candidate has a Bachelor’s degree in a relevant field and strong management experience. Proficiency in Spanish and English is required.

Servicios

Competitive Salary

Life Assurance

Annual Bonus

Corporate Pension Scheme

25 days holiday plus public holidays

Formación

• Experience in people management of technical professionals.
• Ability to engage, motivate, and lead a team.
• ITIL Foundation certification preferred.

Responsabilidades

• Maintain and manage Collins airport sites.
• Coordinate and manage subcontractors and suppliers.
• Respond to customer complaints and enquiries.

Conocimientos

People management

Technical problem-solving

Excellent communication in English and Spanish

Attention to detail

Educación

Bachelor’s degree in computer science or related field

Herramientas

MS Office Suite

Cisco network devices

Descripción del empleo

Overview

Unspecified

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

We are currently seeking a Site Lead IT Field Technician in Aftermarket to join our team.

This role is based onsite and will be located in Josep Tarradellas Barcelona-El Prat Airport, 08820 El Prat de Llobregat, Barcelona, Spain.

What you will do in this role

Maintain and manage our Collins airport sites, customer relations and partnership with the local Airports Authorities.

Monitor and manage our sub-contractors and / or suppliers onsite for assuring our Collins services delivered with respect to Collins standards and customer expectations.

Contacts customers, collects feedback, and establishes and maintains good relationship with customers.

Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Coordinates, prioritises and resolves issues encountered by the team.

Optimises the usage of manpower, standard time, equipment and energy of team.

Escalates key issues that will impact the business.

Manages team according to established programs and objectives.

Quality Issue Management

Performs a variety of duties, including but not limited to coordinating the servicing, operating, maintaining, repairing and removal of equipment.

Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.

Manages technical products, services, logistics and provisioning, quantity surveying, and configurations to assigned customers.

Troubleshoots technical problems and issues and recommends actions to company or customer representatives.

Assesses product needs in accordance with customer specifications.

Acts as local on-site Collins Aerospace representative to the customer's organisation.

Manages statement of work to meet customer and contract requirement

Experience / Qualifications we prefer

Bachelor’s degree in computer science, engineering, management information systems, or closely related Aviation field with proven working experience preferably in an Airports or Aviation field services organisation

Relevant work experience must include people management of technical professionals with the ability to engage, motivate and lead / direct / review the work of team members in order to accomplish operational plans and results.

ITIL Foundation certification most preferably, service operations certification is a plus.

Experience with supporting Cisco network devices in a live production environment.

A working knowledge of Windows Server is a plus.

Familiarity and experience in dealing with and manoeuvering with the relevant Airport Operators in Spain.

Possesses a broad working knowledge of Special Airport Systems (SAS) including Airport operational systems, baggage reconciliation system and passenger processing systems.

Proficiency in MS Office suite tools such as Outlook, PowerPoint, Word, Excel

Excellent Communication (written & verbal) in English and Spanish

Ability to work effectively in a matrixed team environment locally and globally

Good problem-solving skills to source solutions to customer requirements or issues

Excellent attention to detail and quality

Ability to travel frequently across the country and occasionally internationally as maybe required.

The successful candidate will need to be a Spanish national or already have the right to work and live in Spain

What we can offer you

Competitive Salary

Life Assurance

Annual Bonus

Corporate Pension Scheme

25 days holiday plus public holidays

And so much more