Shipboard Guest Experience Lead

Celebrity Cruises; Madrid; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A premier cruise line is seeking a Junior Guest Relations Officer in Madrid to ensure exceptional guest interactions and a seamless service experience. The ideal candidate must possess outstanding hospitality, communication skills and be able to speak multiple languages. Responsibilities include responding to guest concerns and maintaining professionalism in all situations, demonstrating effective decision-making and attention to detail.

Formación

• 2-3 years of background experience as Front Desk/Receptionist in a 4 or 5 star hotel.
• Guest services shipboard experience is an advantage.

Responsabilidades

• Maintain professionalism and emergency preparedness within stateroom services.
• Respond to escalated guest concerns in a professional manner.
• Champion strong administrative skills and track guest data metrics.
• Communicate inventory and maintenance requirements effectively.
• Lead by example and treat all guests and crew with respect.

Conocimientos

Hospitality skills

Communication skills

Organizational skills

Decision-making abilities

Attention to detail

Proficiency in English

Conversational proficiency in Spanish or other languages

Descripción del empleo

A premier cruise line is seeking a Junior Guest Relations Officer in Madrid to ensure exceptional guest interactions and a seamless service experience. The ideal candidate must possess outstanding hospitality, communication skills and be able to speak multiple languages. Responsibilities include responding to guest concerns and maintaining professionalism in all situations, demonstrating effective decision-making and attention to detail.