Shared Services Support Officer

Transport for NSW; Sa Pobla; Presencial; EUR 49.000 - 54.000; Jornada completa

Descripción de la vacante

Transport for NSW is seeking a dedicated call centre and customer service professional to join our team in Newcastle, NSW. You will deliver high-quality support across phone, live chat, and administrative channels, handling enquiries, processing transactions, and contributing to service improvements.

You're expected to excel in a fast-paced, high-volume environment, demonstrating strong communication, problem-solving, empathy, and conflict-resolution skills.

Formación

• Strong customer service and communication skills.
• Ability to resolve enquiries and manage multiple priorities.
• Experience working in fast-paced, high-volume environments.

Responsabilidades

• Provide high-quality customer service across phone, live chat and admin channels.
• Resolve complex enquiries and process transactions.
• Contribute to continuous improvements that enhance customer experience.

Conocimientos

Communication

Problem-solving

Empathy

Conflict resolution

Descripción del empleo

Organisation/Entity: Transport For NSW

Job category: Call Centre & Customer Service

Job location: Newcastle, NSW, AU, 2302

Job reference number: 110812

Employment type: Permanent Full-Time

Salary range: $79733.0-$87703.0

You put people at the heart and take pride in the impact of your work.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Working as part of a team delivering people support services, you will provide high-quality customer service and support customers across phone, live chat and administrative channels.

This role will see you resolving complex enquiries, processing transactions and contributing to continuous improvements that enhance customer experience and service delivery.

You will deliver exceptional service in a fast-paced, high-volume environment while meeting performance targets and quality standards.

For more information on this position and business unit, view the role description and information pack.

About You

Your customer service, communication and problem-solving skills will see you excel in resolving enquiries, managing competing priorities and delivering positive customer outcomes.

You're a customer-focused professional who enjoys helping people, learning new systems and working collaboratively in a busy team environment.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve.

Flexible work options may be available.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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