SGTO_Batch Support Incidents & Problems Management Analyst III

santander; Boadilla del Monte; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Santander in Boadilla del Monte, Spain seeks a SGTO_Batch Support Incidents & Problems Management Analyst III to plan the sequence of jobs and optimize resource usage across environments. The role emphasizes incident/problem management, ITIL governance, and cross-team collaboration within a mainframe/cloud context.

The position requires strong planning, ownership, and troubleshooting skills to drive efficient operations and continuous improvement. This is an on-site role in the Madrid area.

Formación

• Extensive experience with incident and problem management in batch environments.
• Knowledge of capacity planning and management.
• Ability to integrate work across teams.
• Proven ability to lead transformation initiatives.
• Experience with ITIL Application Management.
• Familiarity with mainframe development tools.
• Strong planning and organizational skills.
• Experience with server operating systems and platforms.
• Demonstrated ownership of tasks and outcomes.
• Teamwork and collaboration across departments.
• Strong technical troubleshooting and diagnostics.
• Experience with workflow analysis and process improvement.

Responsabilidades

• Plan the sequence of jobs and optimize resource consumption.
• Execute improvements to ensure efficient resource usage and integrate cloud solutions.
• Collaborate with cross-functional teams to resolve incidents and problems.

Conocimientos

Accuracy and Attention to Detail

Capacity Planning & Management

Cross-Team Integration

Inspiring and executing transformation

ITIL Application Management

Mainframe Development Tools

Planning and Organizing

Server Operating Systems and Platforms

Taking Ownership

Teamwork

Technical Troubleshooting

Workflow Analysis

Descripción del empleo

SGTO_Batch Support Incidents & Problems Management Analyst III

Boadilla del Monte, Spain

WHAT YOU WILL BE DOING

Plans the sequence of the Jobs, executes improvements to adjust the correct consumption of the available processing resources and integrates solutions of the published clouds.

COMPETENCIES

• Accuracy and Attention to Detail (Extensive Experience)
• Capacity Planning & Management (Working Knowledge)
• Cross-Team Integration (Working Knowledge)
• Inspiring and executing transformation (Working Knowledge)
• ITIL Application Management (Working Knowledge)
• Mainframe Development Tools (Working Knowledge)
• Planning and Organizing (Working Knowledge)
• Server Operating Systems and Platforms (Working Knowledge)
• Taking Ownership (Working Knowledge)
• Teamwork (Working Knowledge)
• Technical Troubleshooting (Working Knowledge)
• Workflow Analysis (Working Knowledge)