Service Sales Manager (VALVES)

Valmet; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global process technology firm is seeking a Service Sales Manager in Madrid to oversee service sales and enhance customer satisfaction. The ideal candidate has a degree in Engineering and at least 5 years of experience in service operations. This dynamic role offers flexible hours, hybrid work, bonuses, and other benefits.

Servicios

Flexible hours

Hybrid work

Bonuses

Medical insurance

Ongoing training

Formación

• Minimum of 5 years of experience in after-sales management or service operations within industrial sectors.
• Knowledge in contract management and customer service processes.
• Good level of English is mandatory.

Responsabilidades

• Ensure effective and continuously improved after-sales service delivery.
• Actively work to increase service sales while maintaining high levels of customer satisfaction.
• Collaborate with Sales and Services teams to improve service performance.
• Manage budgets and drive new service business opportunities.
• Lead and develop the service team to ensure high standards.

Conocimientos

Customer service

Sales management

Operational reliability

Budget management

Team leadership

Educación

Degree in Engineering or related field

Descripción del empleo

Service Sales Manager – Valmet

Valmet is a leading global developer and supplier of process technologies, automation, and services for different industries. They are leaders in the pulp, paper, and energy industries, and with their automation systems and flow control solutions they have presence in many other industries.

The position is based in Sant Cugat del Vallès, Barcelona and covers the Spanish market.

Responsibilities

• Ensure effective and continuously improved after‑sales service delivery.
• Actively work to increase service sales while maintaining high levels of customer satisfaction, operational reliability, and compliance with safety, quality, and sustainability standards.
• Collaborate with Sales and Services teams to offer value‑added solutions and improve service performance.
• Establish the operational framework aligned with the service strategy.
• Manage budgets, drive new service business opportunities, implement service agreements, and maintain an accurate Installed Base to support maintenance development.
• Lead and develop the service team to ensure high standards.
• Engage proactively with customers and promote strict compliance with the company’s Health, Safety, and Environmental policies.

Qualifications

• Degree in Engineering or related field.
• At least 5 years of experience in after‑sales management or service operations within industrial sectors.
• Knowledge in contract management and customer service processes.
• Good level of English – mandatory.

Benefits

Dynamic role with impact on the company’s success and opportunities for skill growth. Flexible hours, hybrid work, bonuses, medical insurance, and ongoing training are included.