Service Designer - Barcelona

Team.Blue; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Team.Blue is seeking a Senior Service Designer to shape AI-powered customer care across its brands from Barcelona. You will analyze journeys, design future-state service blueprints and ensure scalable, AI-enabled solutions aligned with operational realities.

You will collaborate with care teams across Europe, run stakeholder workshops, translate needs into actionable designs, and travel 20–50% as required. A proven track record in service design and strong facilitation skills are essential.

Formación

• 5+ years of experience in Service Design, Customer Experience, Process Design, or related field.
• Proven track record delivering customer-facing service or journey redesign.
• Strong ability to analyse processes and design scalable future-state solutions.
• Customer-first mindset balancing user needs with business and operational needs.
• Strong process thinking with ability to map complex flows and create blueprints.
• Excellent stakeholder management, communication and facilitation skills.
• Comfort with ambiguity and turning complex information into actionable designs.
• Willingness to travel 20–50% across Europe and have easy access to an international airport.
• Customer-centric mindset.
• Facilitation and collaboration.
• Process mapping and service blueprinting.
• Stakeholder workshop facilitation.

Responsabilidades

• Analyse existing customer journeys, processes and service flows across brands to identify improvement opportunities.
• Challenge current processes to remove gaps, inconsistencies and unnecessary complexity.
• Design and document future-state journeys, service flows and processes enabling AI-powered care.
• Identify where processes should be redesigned, simplified or standardised for scalability.
• Translate complex business and customer needs into practical service designs and blueprints.
• Consider operational implications and post-launch maintenance of new services.
• Collaborate with brands and care teams to understand practice and context.
• Facilitate stakeholder workshops to validate service designs and build alignment.
• Translate journeys into AI-enabled designs and map human versus automated interactions.
• Support scalable, multi-brand adoption of the designed service approach.

Conocimientos

Service design

Customer experience

Process design

Stakeholder management

Facilitation

Analytical thinking

Collaboration

Strategic thinking

Service blueprinting

AI-enabled design

Herramientas

Service blueprinting

Descripción del empleo

In this role you will shape AI-powered customer care across team.blue’s brands by designing scalable service blueprints. You’ll analyse current customer journeys and processes, identify gaps, and craft future-state designs that align with operational realities and AI capabilities. You will collaborate with local brands and care teams to validate concepts and ensure practical, cross-brand solutions. This hands-on position focuses on turning complex needs into clear service designs that can be automated and improved over time. You’ll be a key contributor to a scalable, AI-enabled customer experience across Europe, with a strong emphasis on collaboration and measurable impact.

• Analyse existing customer journeys, processes and service flows across brands to identify improvement opportunities
• Challenge current processes to remove gaps, inconsistencies and unnecessary complexity
• Design and document future-state journeys, service flows and processes enabling AI-powered care
• Identify where processes should be redesigned, simplified or standardised for scalability
• Translate complex business and customer needs into practical service designs and blueprints
• Consider operational implications and post-launch maintenance of new services
• Collaborate with brands and care teams to understand practice and context
• Facilitate stakeholder workshops to validate service designs and build alignment
• Translate journeys into AI-enabled designs and map human versus automated interactions
• Support scalable, multi-brand adoption of the designed service approach
• 5+ years of experience in Service Design, Customer Experience, Process Design, or related field
• Proven track record delivering customer-facing service or journey redesign
• Strong ability to analyse processes and design scalable future-state solutions
• Customer-first mindset balancing user needs with business and operational needs
• Strong process thinking with ability to map complex flows and create blueprints
• Excellent stakeholder management, communication and facilitation skills
• Comfort with ambiguity and turning complex information into actionable designs
• Willingness to travel 20–50% across Europe and have easy access to an international airport
• customer-centric mindset
• facilitation and collaboration
• process mapping and service blueprinting
• stakeholder workshop facilitation