Service Coordinator (Native English)

Donaldson; Terrassa; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading filtration technology company is seeking a Service Coordinator to manage aftermarket products and services for the UK and Ireland. The role involves coordinating service engineers, managing service contracts, and ensuring customer satisfaction. Candidates should have experience in administration or customer service, excellent communication skills, and a strong teamwork ethic. This position offers a permanent contract and a hybrid working model with attractive benefits.

Servicios

Flexible work schedule

Hybrid working model

Meal allowance

Social benefits

Free coffee & fruit

Formación

• Experience in administration, logistics, or customer service.
• Strong communication and organizational skills.
• Proficient in MS Office and general computer tools.

Responsabilidades

• Coordinating service engineers' schedules and customer visits.
• Managing service contracts and customer purchase orders.
• Supporting the growth of Service business in the region.

Conocimientos

Administration

Logistics

Customer Service

Communication

Organizational Skills

MS Office

Educación

Higher education or equivalent

Descripción del empleo

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We're looking for a Service Coordinator to coordinate the Aftermarket products and services for our customers in the UK and Ireland.

In this role, you'll be the essential link between our technicians, customers, and internal departments - ensuring everything runs smoothly from order to execution.

Key Responsibilities

• Coordinating service engineers' schedules and customer visits
• Managing service contracts and customer purchase orders
• Acting as the main contact between parts availability, customer appointments, and technician planning
• Supporting the growth of our Service business in the region
• Monitoring technician utilization and maximizing chargeable hours
• Handling invoices, corrections, and material returns
• Collaborating with sales, logistics, finance, and production teams to ensure customer satisfaction

Minimum Qualifications

• Experience in administration, logistics, or customer service
• Higher education or equivalent through professional experience
• Strong communication and organizational skills
• Fast learner, proactive, and a true team player
• Comfortable managing multiple tasks and priorities
• Proficient in MS Office and general computer tools
• Native level of English is required

What we offer?

• Permanent contract
• Flexible work schedule (7.00 - 9.30 to 16.00 - 18.30)
• Hybrid working model (3 days of remote working per week)
• Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
• Presential onboarding process for 1 month
• Attractive compensation package (including meal allowance & telework expenses)
• Multicultural work environment, free coffee & fruit during office days, social benefits