Service and Operation Lead

Nokia; Madrid; Híbrido; EUR 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible and hybrid working schemes

Life insurance for employees

Well-being programs

Descripción de la vacante

Nokia is seeking an experienced Service and Operation Lead to contribute to the operation of a large-scale telecom network including Fiber, DWDM, and IP/MPLS. You will act as the technical interface to the customer for coordination and transformation activities.

The role requires strong operational expertise, leadership, and a drive for continuous improvement in collaboration with vendors and internal teams.

Formación

• 8–15+ years of telecommunications network operations experience.
• Proven customer-facing experience with telecom operators or service providers.
• Fluent in Spanish & English (spoken and written).
• Willingness to travel and home-based in Spain/Madrid is acceptable.

Responsabilidades

• Provide technical guidance to NOC engineers and operations staff.
• Act as primary customer escalation point for complex network issues.
• Lead technical reviews, root cause investigations, and corrective actions.

Conocimientos

Telecom networks ops

Customer facing

Bilingual English/Spanish

Leadership experience

Herramientas

DWDM

IP/MPLS

Descripción del empleo

Job Description

We are seeking an experienced Service and Operation Lead to contribute to the operations of a large-scale telecommunications network comprising Fiber Optic Infrastructure, DWDM Transport Systems, and IP/MPLS Networks.

We are seeking an experienced Service and Operation Lead to contribute to the operations of a large-scale telecommunications network comprising Fiber Optic Infrastructure, DWDM Transport Systems, and IP/MPLS Networks.

The successful candidate will act as technical interface to the customer (network operator) for coordination and transformation activities.

The role requires strong operational expertise, leadership capabilities, and the ability to drive continuous improvement initiatives.

How You Will Contribute And What You Will Learn

• Provide technical guidance and support to NOC engineers, field teams, and operational staff.
• Act as the primary customer escalation point for complex network issues and major incidents.
• Lead technical reviews, root cause investigations, and corrective action planning.
• Ensure compliance with all relevant standards, safety regulations, and customer requirements through proper documentation, quality control.
• In relation with customer and NOC, play an active role in following key processes: Incident management, problem management, capacity, performance and change management
• Participate in operational governance meetings, service reviews, and technical workshops.
• Contribute to operational performance and defend SLA/KPI toward customers
• Manage customer expectations during service outages, maintenance activities, and major incidents.
• Driving the automation and operational transformation agenda with the customer, including the roadmap towards higher levels of automation.
• Coordinate with equipment vendors and support organizations and manage technical escalations with vendors.

Key Skills And Experience

Must have

• 8-15+ years of telecommunications network operations experience
• Technical knowledge on carrier-grade DWDM and IP/MPLS networks
• Proven customer-facing experience with telecom operators or service providers.
• Fluent in Spanish & English (spoken and written).
• Home based in Spain / Madrid

Nice to have

• Experience leading technical teams within a NOC, operations, or managed services environment.
• Experience managing major incidents and operational escalations.
• Practical knowledge of 3rd-party telecom materials and subcontractor coordination.
• Willingness to travel (

Key Competencies

• Strong customer engagement and communication skills.
• Excellent troubleshooting and analytical abilities.
• Ability to lead technical discussions across multiple technology domains.
• Strong stakeholder and vendor management skills.
• Decision-making under pressure during service-impacting incidents.
• Ability to mentor engineers and drive technical excellence.
• Continuous improvement mindset.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates.

About The Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond