Server Engineer (Fully Remote)

HBX Group; Madrid; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A prominent tech solutions company in Madrid is looking for a candidate proficient in English and Spanish for a permanent position focusing on incident management and analysis. The role involves utilizing monitoring tools and automation skills to enhance operational resilience. Candidates should hold a Bachelor’s degree in Computer Science and be knowledgeable in cloud technologies and monitoring systems.

Formación

• Knowledge of monitoring technologies and incident management.
• Ability to analyze incidents for accurate decision-making.
• Experience with automation tools like Python.

Responsabilidades

• Manage and respond to incidents ensuring proper documentation.
• Conduct comprehensive incident analysis for effective response.
• Contribute to enhancing incident detection processes.

Conocimientos

Fluent in English

Fluent in Spanish

Knowledge of monitoring technologies

Knowledge of automation (Python and Rundeck)

Good communication between shifts

Educación

Bachelor’s degree in Computer Science or a related field

Master’s degree (desirable)

Container orchestration certifications (desirable)

Cloud administration and architecture certifications (desirable)

IT operation framework and Agile certifications (desirable)

Herramientas

Grafana

PagerDuty

Opensearch

Nagios

Descripción del empleo

Responsibilities

Moreover, it involves effectively managing and responding to incidents by implementing appropriate resolution measures, ensuring proper documentation, and communication. Compliance with established standards and protocols, coupled with the provision of comprehensive incident reports for further review and preventive action, is a critical aspect of the role. Furthermore, contributing to the ongoing enhancement of incident detection and analysis processes to improve the organization’s capacity to identify and address potential risks, as well as fostering collaboration and coordination with relevant stakeholders, are essential components of this role.

Employing keen observation and operational knowledge to detect and identify potential incidents, anomalies, and irregularities within the operational environment, utilizing available monitoring and detection tools effectively and ultimately escalating to the corresponding solution team.

Comprehensive Incident Analysis: Carrying out thorough analysis and assessment of detected incidents to determine their nature, scope, and potential impact, enabling accurate decision‑making and swift incident response.

Actively contributing to the ongoing enhancement of incident detection and analysis processes to improve the organization’s operational resilience and engaging in professional development and learning activities to stay abreast of evolving incident‑management techniques and technologies.

Responding to the NOC lead with autonomy and independence in executing incident detection, analysis, and management tasks. Interpersonal skills with high‑quality written and verbal communication.

Qualifications

Fluent in English and Spanish

Knowledge of monitoring technologies such as Grafana, PagerDuty, Opensearch, Nagios.

Knowledge of automation (Python and Rundeck).

Permanent position (no freelance or other contingent model)

Bachelor’s degree in Computer Science, or a related field. A master’s degree is a plus.

Container orchestration certifications are desirable (Certified Kubernetes Administrator, etc.).

Cloud administration and architecture certifications are desirable (AWS Certified Solutions Architect, etc.).

IT operation framework and Agile ways of working certifications are desirable.

Good communication between shifts with other NOC members.

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