Server

Aloft Hotels; Madrid; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Aloft Hotels in Madrid is seeking a Full-Time Food & Beverage Associate to serve food and drinks, ensure guest satisfaction, and maintain service standards. You will interact with guests, coordinate with the kitchen, and handle payments, all while upholding Aloft's brand and safety policies.

Located at Calle Jacometrezo 4, this role requires hospitality experience, strong communication, and a professional appearance.

Formación

• High school diploma or GED.
• At least 1 year of related work experience.
• No supervisory experience required.

Responsabilidades

• Serve food courses and beverages to guests and set tables per event.
• Answer menu questions and relay requests to the kitchen.
• Process orders and payments; record transactions in MICROS.
• Maintain cleanliness and restock as needed throughout shift.
• Ensure guest satisfaction and uphold service standards.

Conocimientos

Customer service

Food service

Communication

Educación

High school diploma

Descripción del empleo

Additional Information

Job Number: 26123814

Job Category: Food and Beverage & Culinary

Location: Calle Jacometrezo 4, Madrid Madri 28013, SpainVIEW ON MAP

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Position Summary

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, and their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.