Groups Coordinator

Aloft Hotels; Madrid; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Aloft Hotels in Madrid is seeking an organized sales & marketing assistant to support general office duties, prepare reports and sales documents, and respond to client inquiries. You will handle proposals, contracts, and banquet event orders while upholding brand standards.

Required is a high school diploma and at least 1 year of related experience; no supervisory duties are expected. This is a full-time, on-site role within our Madrid team.

Formación

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.

Responsabilidades

• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
• Prepare Opera reports like SE 108, Ad 108 or any if required. Prepare sales related documents (proposals, contracts, banquet event orders).
• Answer guest questions about property facilities/services and respond to questions by phone and email.
• Enter, retrieve, reconcile, and verify information in sales software; protect company assets.

Educación

High school diploma or G.E.D. equivalent

Descripción del empleo

Additional Information

• Job Number 26116032
• Job Category Sales & Marketing
• Location Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare Opera reports like SE 108, Ad 108 or any if required. Prepare sales related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, hotel presentatios, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Aloft, we aren't your typical hotel - but we aren't too cool for school either. We are here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We are looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.