Senior Technical Writer

OneTrust; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading data privacy firm in Madrid is seeking a Senior Technical Writer to own the complete documentation lifecycle for multiple products. The right candidate will collaborate with product and engineering teams to create clear, engaging, and high-quality documentation. You will mentor junior writers and drive documentation projects in an agile environment. This role offers competitive benefits and an inclusive work culture.

Servicios

Comprehensive healthcare coverage

Flexible PTO

Equity RSUs

Career development opportunities

14+ weeks of paid parental leave

Formación

• 5+ years of experience creating clear, high-impact software documentation.
• Exceptional written and verbal communication skills in English.
• Proven success managing documentation projects.

Responsabilidades

• Develop and maintain high-quality product documentation.
• Collaborate with Product, Implementation, and Engineering SMEs.
• Lead documentation projects and manage cross-functional initiatives.

Conocimientos

Clear communication

Collaboration

Technical writing

Project management

Research skills

Educación

Bachelor’s degree in English, Technical Writing, Journalism, or a related field

Herramientas

Confluence

Jira

HTML

CSS

Descripción del empleo

Overview

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies data collection with consent and preferences, automated governance across privacy, security, IT/tech, third-party, and AI risk, and enables responsible data use by applying data policies across the data estate and lifecycle. OneTrust supports collaboration between data teams and risk teams to drive rapid, trusted innovation.

The Challenge

We’re looking for a Senior Technical Writer to join our Technical Writing team and help shape how users leverage the OneTrust platform. This team partners closely with Product and Engineering to deliver clear, engaging, and reliable documentation — from knowledge base articles to release materials and additional publications for the OneTrust platform. We’re looking for someone organized, detail-oriented, and passionate about turning complex concepts into high-quality, user-friendly content.

Your Mission

As a Senior Technical Writer, you own the full documentation lifecycle for multiple products — from creation to continuous improvement. You ensure all audiences, from product managers to implementation specialists, have access to a single, trusted source of truth.

You will:

• Develop and maintain high-quality product documentation — procedural guides, feature overviews, and release materials.
• Collaborate with Product, Implementation, and Engineering SMEs to capture accurate, relevant information.
• Act as an SME for your products, demonstrating a deep understanding of our product space and industry, and best practices in technical communication.
• Lead documentation projects, manage cross-functional initiatives, and communicate progress to key stakeholders.
• Mentor and review the work of junior writers, fostering continuous learning and quality improvement.
• Conduct independent testing of features and functionalities, providing the Product team with user-centered insights and recommendations.
• Anticipate documentation needs, integrate user feedback, and identify opportunities to improve efficiency and impact.
• Follow and contribute to our style guide to maintain a consistent and accessible voice across all content.

You Are

You are an experienced, self-driven Technical Writer who thrives on clarity, collaboration and precision. You anticipate needs, take initiative, and hold yourself accountable for producing outstanding content that enhances both user experience and product understanding.

Your Experience Includes

• Bachelor’s degree in English, Technical Writing, Journalism, or a related field.
• 5+ years of experience creating clear, high-impact software documentation through direct product testing and close collaboration with technical teams.
• Exceptional written and verbal communication skills in English — able to distill complex technical concepts into accessible, user-focused content.
• Strong research, planning, and writing abilities, with a track record of independent judgment and accountability for quality deliverables.
• Proven success managing documentation projects, balancing priorities, and driving results in agile environments.
• Skilled with collaboration tools (Confluence, Jira, etc.).
• Familiarity with HTML and CSS.
• Hands-on experience with basic image editing (markup, cropping).

Extra Awesome

• Familiarity with SaaS companies and software development.
• Experience with Paligo, a Component Content Management System (CCMS).
• Familiarity with Salesforce.
• Experience writing release notes and publishing on regular cadences independently.

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Legal and Application Notes

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. Do not provide personal information, IDs, or bank details during interviews. Legitimate emails from our recruiters will come from an @onetrust.com address. For more information, contact [e-mail].