Senior Technical Support Manager - L2/L3 & Engineering

Perk; Bellprat; Presencial; EUR 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Equity ownership

Generous vacation days

Private healthcare or gym allowance

Life Insurance

Relocation support

AI tooling & automation focus

Parental leave

Descripción de la vacante

Perk is scaling its Spend Customer Care organization in Barcelona, seeking a hands-on Technical Manager to lead our Technical Support Specialists. You will raise the team’s technical maturity, improve workflows, and partner with Engineering to resolve complex issues.

This is a hands-on role with coding discussions and mentorship. You will coach the team, own escalations, and help shape automation and AI use to scale support while working closely with Product and Engineering.

Formación

• Able to read and reason about code (Python/JS/Go) and discuss with engineers.
• Experience leading a team of engineers or technical support staff.
• Familiarity with REST/GraphQL APIs and debugging tools.
• Strong written and verbal communication; translate technical detail for executives.

Responsabilidades

• Lead L2/L3 customer care, handling the most complex issues with the team.
• Hire, coach, and develop a team of technically capable specialists.

Conocimientos

Code literacy

Technical leadership

REST/GraphQL

Incident management

Educación

Bachelor's in CS or related

Herramientas

Zendesk

Jira Service Management

Intercom

Descripción del empleo

Perk is scaling its Spend Customer Care organization in Barcelona, seeking a hands-on Technical Manager to lead our Technical Support Specialists. You will raise the team’s technical maturity, improve workflows, and partner with Engineering to resolve complex issues.

This is a hands-on role with coding discussions and mentorship. You will coach the team, own escalations, and help shape automation and AI use to scale support while working closely with Product and Engineering.