Senior Technical Account Manager — Voice AI Deployments

VOICEB.ai; Cataluña; Híbrido; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid model

Barcelona office

Equity

Descripción de la vacante

VoiceB.ai is hiring a senior implementation engineer to own the technical side of enterprise rollouts, including CRM integrations, telephony, and agent configuration. You will be the trusted technical contact for our most complex accounts across markets, ensuring successful live deployments and ongoing performance.

We seek candidates with 4+ years in implementation/solutions engineering, strong API/webhook skills, and experience with multi-market projects.

Formación

• 4+ years in implementation engineering, technical customer success, or solutions engineering at a B2B SaaS or AI company.
• Hands-on with APIs, webhooks, and CRM integrations; telephony experience a strong plus.
• Fluent English; Spanish a plus.
• Experience owning a multi-market or multi-account rollout end to end.

Responsabilidades

• Own technical onboarding for enterprise clients: CRM integrations (Salesforce, HubSpot), telephony (SIP, Twilio, WebRTC).
• Configure and tune voice agent flows using our framework.
• Be the senior technical point of contact on our most complex, multi-market rollouts.
• Monitor live performance against metrics, troubleshoot issues, drive optimization post-launch.
• Own security and compliance requirements for regulated enterprise accounts.
• Help set the technical bar and mentor the team as it grows.

Conocimientos

Implementation engineering

CRM integrations

APIs & Webhooks

Telephony

Herramientas

Salesforce

HubSpot

SIP

Twilio

WebRTC

Descripción del empleo

About VoiceB

We build autonomous AI voice agents that close and qualify sales for large B2C enterprises — telcos, energy providers, insurers, banks. Our agents already run live inside companies like Vodafone España and Holaluz, and we're mid-rollout across an 8-market European deployment with Alpega/Teleroute. We're a small team moving fast, and we're building the commercial engine to match the product.

The role

Our Implementation & CS team takes an enterprise client from signed contract to a live, performing AI voice agent — and keeps it performing. We're looking for a senior addition to that team: someone who can own the technical side of a rollout (CRM, telephony, agent configuration) and be the person the client trusts, end to end, on our most complex accounts.

What you'll do

• Own technical onboarding for enterprise clients: CRM integrations (Salesforce, HubSpot), telephony (SIP, Twilio, WebRTC), and agent configuration
• Configure and tune voice agent flows using our Goal / Script / Guardrails / Objections / Data Collection framework
• Be the senior technical point of contact on our most complex, multi-market rollouts
• Monitor live performance against outcome metrics, troubleshoot issues, drive continuous optimization post-launch
• Own security and compliance requirements for regulated enterprise accounts
• Help set the technical bar and mentor the rest of the Implementation & CS team as it grows

What we're looking for

• 4+ years in implementation engineering, technical customer success, or solutions engineering at a B2B SaaS or AI company
• Hands-on comfort with APIs, webhooks, and CRM integrations; telephony experience a strong plus
• Equally comfortable reading logs and running a client call
• Fluent English; Spanish a plus
• Experience owning a multi-market or multi-account rollout end to end

Nice to have

• Experience in AI, voice, or conversational products
• Experience in regulated industries (banking, insurance, telco, energy)

What we offer

• Competitive salary + equity
• Hybrid model, Barcelona office
• Ownership of our most strategic accounts, with a direct line to product and engineering