Senior Technical Account Manager- Civil (English and Spanish speaking)

Autodesk, Inc.; Barcelona; Híbrido; EUR 46.000 - 67.000; Jornada completa

Descripción de la vacante

Autodesk, Inc. is seeking a technically skilled Customer Success professional to support AECO Civil products across large enterprise accounts.

You will act as the technical advisor, drive adoption, and coordinate with IT/design teams to ensure successful deployment and licensing of Autodesk cloud and desktop solutions. The role emphasizes proactive engagement, data-driven guidance, and escalation management to keep customers running reliably at scale.

Formación

• Bachelor's degree or equivalent in Civil Engineering.
• Minimum 5 years' experience with Autodesk Civil products and cloud services for large enterprise clients.
• Strong analytical skills and experience troubleshooting in enterprise environments.
• Expert knowledge of workflows and data exchange.
• Experience delivering presentations.
• Ability to manage several projects concurrently.
• Fluency in Spanish and English; additional European languages are a plus.

Responsabilidades

• Establish and maintain technical relationships with customers as the technical point of contact.
• Priority handling and escalation of critical issues and monitoring SLAs.
• Provide technical guidance based on data analytics for Enterprise Customers.
• Lead improvement initiatives through a problem-management approach.
• Coordinate with customer IT/design groups for installation, licensing, and performance of Autodesk cloud and desktop applications.
• Deliver coaching sessions from the customer success plan to increase adoption and success.
• Deliver proactive customer engagement through regular support reviews and alignment of insights with customer objectives.
• Manage event governance for major upgrades.
• Engage strategically to provide insights and technical health governance.

Conocimientos

Analytical skills

Project management

Presentation skills

Bilingual Spanish/English

Workflow and data exchange

Educación

Bachelor's degree in Civil Engineering

Herramientas

Autodesk Civil3D

Infraworks

Autodesk Navisworks

Autodesk AutoCAD

Autodesk Construction Cloud/Forma

Descripción del empleo

Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.

We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, more specifically in the Civil space, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide.

You will join the Proactive Support group within the Customer Technical Success team– a team that values professional development and rewards high performance.

Technical Account Management owns the customer support experience and is responsible for ensuring customers run reliably and securely at scale through proactive technical governance and advisory.

Responsibilities

• Establish and maintain working relationships with customers as technical point of contact, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Technical assistance and recommendations for Enterprise Customers based on data analytics
• Taking a problem management approach, find opportunities for improvement initiatives
• Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
• Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan
• Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives
• Responsible for key event management (e.g. major upgrades)
• Engage strategically and provide Insights and technical health governance

Minimum Qualifications

• Bachelor's degree or equivalent experience in Civil Engineering
• Minimum 5 years' experience in using or supporting Autodesk Civil products (Autodesk Civil3D and Infraworks in particular) and cloud services (Autodesk Construction Cloud/Forma in particular) for large enterprise clients in a professional services role
• Strong analytical skills and experience working and troubleshooting in enterprise environment
• Expert knowledge in workflows and data exchange
• Experience in delivering on presentations
• Able to manage several projects at a time, setting the right priorities
• Strong communicator in Spanish and English
• Fluency in Spanish and English required, any other additional European language nice-to-have, like French.

Preferred Qualifications

• Strong communicator and able to build relationships at all levels, taking initiative
• Ability to present technical information to a live or virtual audience
• Technical consulting experience and/or technical project delivery experience with large, demanding clients
• Experience in Autodesk Navisworks and/or Autodesk AutoCAD

Learn More About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Spain based roles, we expect a starting base salary between 46,000 EUR and 67,100 EUR. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification. Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!