Senior Technical Account Manager- AEC (French and Spanish speaking)

Autodesk; Madrid; Presencial; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Multilingual work environment

Descripción de la vacante

Autodesk Customer Success seeks technically adept experts to help large enterprise customers optimize Autodesk AECO product investments and achieve measurable outcomes. You will engage with CSMs and TAS to deliver proactive governance, health checks, and strategic insights across regional accounts.

The role emphasizes building relationships, driving adoption, and coordinating across licensing, cloud services, and on-premise tools in complex environments.

Formación

• Bachelor's degree in Architectural, Civil or Construction Engineering.
• Minimum 5 years' experience using Autodesk AECO products and cloud services for large enterprise clients in a professional services role.
• Strong analytical skills and experience troubleshooting in enterprise environments.
• Expert knowledge in workflows and data exchange.
• Experience delivering presentations.
• Ability to manage multiple projects with defined priorities.
• Fluency in French, Spanish and English.

Responsabilidades

• Establish and maintain relationships with customers as technical point of contact with CS and TAS.
• Prioritize and escalate critical issues with service level oversight.
• Provide technical assistance and recommendations based on data analytics for Enterprise customers.
• Identify opportunities for improvement through problem management.
• Collaborate with customer IT and design teams to install and optimize Autodesk cloud and desktop apps.
• Deliver coaching sessions from the CS plan to drive adoption.
• Conduct proactive engagement via regular support reviews and health insights.
• Manage key events such as major upgrades.
• Provide strategic insights and governance of technical health.

Conocimientos

Multilingual communication

Analytical skills

Presentation skills

Project management

Customer relationships

Educación

Bachelor's degree in Architectural, Civil or Construction Engineering

Herramientas

Autodesk Revit

Autodesk AutoCAD

Autodesk Navisworks

Autodesk Construction Cloud

Forma

Descripción del empleo

Position Overview

Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.

Job Requisition ID #

26WD100399

Position Overview

Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.

We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide.

You will join the Proactive Support group within the Customer Technical Success team– a team that values professional development and rewards high performance.

Technical Account Management owns the customer support experience and is responsible for ensuring customers run reliably and securely at scale through proactive technical governance and advisory.

Responsibilities

• Establish and maintain working relationships with customers as technical point of contact, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Technical assistance and recommendations for Enterprise Customers based on data analytics
• Taking a problem management approach, find opportunities for improvement initiatives
• Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
• Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan
• Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives
• Responsible for key event management (e.g. major upgrades)
• Engage strategically and provide Insights and technical health governance

Minimum Qualifications

• Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering
• Minimum 5 years' experience in using or supporting Autodesk AECO products (Autodesk Revit in particular) and cloud services (Autodesk Construction Cloud/Forma in particular) for large enterprise clients in a professional services role
• Strong analytical skills and experience working and troubleshooting in enterprise environment
• Expert knowledge in workflows and data exchange
• Experience in delivering on presentations
• Able to manage several projects at a time, setting the right priorities
• Strong communicator in French, Spanish and English
• Fluency in French, Spanish and English required, any other additional European language nice-to-have

Preferred Qualifications

• Strong communicator and able to build relationships at all levels, taking initiative
• Ability to present technical information to a live or virtual audience
• Technical consulting experience and/or technical project delivery experience with large, demanding clients
• Experience in Autodesk Navisworks and/or Autodesk AutoCAD

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.