Senior Software Engineer - Agentforce

CPA Global North America LLC; Barcelona; On-site; EUR 60,000 - 95,000; Full time

Benefits offered by this job

On-site language classes (Catalan, Esp

English and Spanish language training

Digital workplace in Barcelona office

Job summary

Clarivate is seeking a Senior Agentforce Specialist to join the IPfolio product and engineering team in Barcelona. You will design, build, and optimize Salesforce Agentforce solutions, leveraging Prompt Builder, Apex, Flow and security models to deliver AI-powered experiences across the product.

You will collaborate with Product, Engineering, Architecture and Security to move AI use cases from concept to production, build reliable agents, and ensure robust governance and observability.

Qualifications

• Bachelor’s degree in computer science or related field or equivalent experience.
• 2+ years designing, developing, and supporting Salesforce solutions including Apex, LWC, Flow, APIs and security models.
• 1+ year building Agentforce solutions in production.
• 2+ years delivering enterprise AI/agent/conversational/automation solutions from design to production.
• 1+ year building AI-powered solutions using Agentforce Builder, Prompt Builder and enterprise data sources.
• 3+ years working with source-controlled development, CI/CD, production support and AI governance.

Responsibilities

• Own the technical design and hands-on implementation of Agentforce solutions for IPfolio use cases.
• Collaborate with Product, Architecture, Security to define goals, users, boundaries and success metrics.
• Build reliable agents by configuring subagents, topics, instructions, actions, channels and guardrails.
• Define grounding and retrieval strategies using Salesforce assets and external data sources with access controls.
• Create Prompt Builder templates and extend Agentforce with Apex, Flow and integrations.
• Define test datasets and evaluation criteria; perform testing and refine prompts and guardrails.
• Implement responsible AI and security controls including least-privilege access and data masking.
• Deploy Agentforce metadata through source control and CI/CD; maintain runbooks.

Skills

Apex

Lightning Web Components

Flow

APIs

Agentforce

Prompt Builder

Salesforce security models

AI governance

CI/CD

Data integration

Education

Bachelor’s degree in computer science or equivalent

Salesforce Agentforce Specialist certification

Salesforce Platform Developer II / Data Cloud Consultant / AI Associate (or related certifications)

Tools

Apex

LWC

Salesforce Flow

APIs

Data Cloud (Data 360)

Job description

We are looking for a Senior Agentforce Specialist to join our IPfolio product and engineering team. This is an exciting opportunity to shape how AI-powered experiences are delivered across our product by designing, building, and optimizing trusted Salesforce Agentforce solutions. In this role, you will work closely with Product, Engineering, Architecture, and Security teams to bring AI use cases from concept to production, leveraging Agentforce, Prompt Builder, Apex, Flow, and Salesforce platform capabilities. If you're passionate about building enterprise-grade AI agents and driving innovation through Salesforce's AI ecosystem, we'd love to hear from you.

About You – experience, education, skills, and accomplishments

• Bachelor’s degree in computer science, Software Engineering, Information Systems, or a related field, or equivalent professional experience.
• At least 2 years of experience designing, developing, and supporting solutions on the Salesforce platform, including Apex, Lightning Web Components (LWC), Flow, APIs, and security models.
• At least 1 year of hands‑on experience designing, implementing, and supporting Salesforce Agentforce solutions in production environments.
• At least 2 years of experience delivering enterprise AI agent, Agentforce, conversational AI, or automation solutions from design through production deployment.
• At least 1 year of experience building AI-powered solutions using Agentforce Builder, Prompt Builder, Salesforce Flow, Apex, APIs, and enterprise data sources.
• At least 3 years of experience working with source‑controlled development, CI/CD pipelines, production support, and AI governance practices, including data security, access controls, and performance monitoring.

It Would Be Great If You Also Have...

• Salesforce Certified Agentforce Specialist certification.
• Salesforce Platform Developer II, Data Cloud Consultant, AI Associate, or related Salesforce certifications.
• Experience with Salesforce Data Cloud (Data 360), Salesforce Knowledge, ETL platforms, or headless Agentforce implementations.
• Experience designing multi‑agent workflows and human‑in‑the‑loop AI processes.
• Experience with automated testing, observability, analytics, and optimization of AI agents.
• Experience delivering AI capabilities for SaaS, ISV, or regulated enterprise products.

What will you be doing in this role?

• Own the technical design and hands‑on implementation of Agentforce solutions for prioritized IPfolio business use cases.

• Partner with Product, Architecture, Security and domain experts to define agent goals, users, boundaries, success measures, risks and human escalation paths.

• Build reliable agents by configuring subagents, topics, instructions, actions, channels, guardrails and deterministic logic, and connect them to Salesforce assets such as Flow, Apex, APIs and prompt templates.

• Design grounding and retrieval strategies using approved Salesforce, Data 360, knowledge and external data sources while enforcing data quality and access controls.

• Create reusable Prompt Builder templates and custom actions, and extend Agentforce with Apex, Flow and integrations where low‑code capabilities are insufficient.

• Define test datasets and evaluation criteria, perform positive, negative and adversarial testing, diagnose failures and refine context, prompts, actions and guardrails.

• Implement responsible AI and security controls, including least‑privilege access, data masking, auditability, safe fallback behaviour and appropriate human oversight.

• Deploy Agentforce metadata and supporting code through source control and CI/CD, and maintain clear technical documentation and operational runbooks.

• Monitor production behaviour, quality, adoption, latency, failures and business impact, and drive continuous improvements based on evidence and user feedback.

• Act as the Agentforce subject‑matter expert for the engineering team by establishing standards, reviewing designs and implementations, mentoring developers and sharing emerging platform practices.

About the Team

You will join the globalIPfolioteam within our technology organization. The team develops complex engineering products that support innovation, research, and science worldwide. We work closely across teams and disciplines, creating opportunities to learn, share knowledge, contribute to communities of practice, and grow your career across the wider development organization.

Hours of Work

This is a full‑time, permanent position working in the CET time zone.

What we can offer you

• 30 working days of vacation
• Volunteering community offering paid hours of volunteering time
• Private Health and Life & Disability insurances.
• Tax‑free benefits (Ticket Restaurant scheme, kindergarten, and transport cards)
• Agile work environment with a team of talented colleagues
• On‑site language classes (Catalan, Spanish and English)
• Digital workplace with possibility to work in a central office location in Barcelona with global and dynamic employees.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non‑discrimination in all locations.