Senior Product Designer: Conversational AI & Service

eDreams ODIGEO; Bellprat; Híbrido; EUR 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prime Plus membership

Relocation support

Flexible benefits

Equipment choice

Descripción de la vacante

eDreams ODIGEO is seeking a Senior Product Designer in Barcelona to map, simplify, and automate complex customer support and retention ecosystems. You will design for both customers and internal agents, focusing on reducing cognitive load and friction across E2E processes.

Bring 5+ years in Product Design, preferably in B2B SaaS or complex domains. You will work in a hybrid setup, shaping systems thinking, conversational AI, and service design to deliver measurable business impact.

Formación

• 5+ years in Product Design, with significant B2B, SaaS, Enterprise Tools, or complex domains.
• Experience mapping end-to-end user/agent journeys across digital and operational touchpoints.
• Ability to see the big picture and understand flow interdependencies.
• Knowledge of Voice/Chatbot interaction patterns and prompt design.
• Experience with flow visualization tools (FigJam, Miro, Lucidchart).
• Familiarity with AI models integrated into product UI/UX.

Responsabilidades

• Design complex end-to-end processes to simplify agent and user experiences.
• Improve internal agent tools and customer self-serve tools for better insights.
• Conduct research and usability studies to inform data-based design decisions.
• Translate business goals and KPIs into design strategies with measurable outcomes.
• Use service blueprinting to connect service levels, processes, and tools.
• Lead conversational AI and VUI design for phone and chat interactions.
• Visualize complex logic into clear flows and diagrams.
• Address edge cases and non-happy-path scenarios in travel ops.
• Collaborate with front-end engineers to provide specs and contribute to the design system.
• Align design decisions with operations and product KPIs and SLAs.

Conocimientos

Product Design

B2B SaaS

Service Design

Systems Thinking

Conversational AI

VUI design

Data-informed

Design Systems

Descripción del empleo

eDreams ODIGEO is seeking a Senior Product Designer in Barcelona to map, simplify, and automate complex customer support and retention ecosystems. You will design for both customers and internal agents, focusing on reducing cognitive load and friction across E2E processes.

Bring 5+ years in Product Design, preferably in B2B SaaS or complex domains. You will work in a hybrid setup, shaping systems thinking, conversational AI, and service design to deliver measurable business impact.