Senior Service Delivery Manager

MIGx AG; Barcelona; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

25 holiday days per year

Attractive social benefits package

Career development opportunities

Employee-centric culture

Job summary

MIGx AG in a rapidly growing, international environment seeks a Service Delivery Manager to lead end-to-end IT project delivery. You will drive scope, timelines, budgets, and quality while coordinating internal staff, contractors, and vendors.

You will engage clients to define goals and success criteria, select appropriate methodologies, and maintain robust project documentation and reporting.

Qualifications

• Completed university degree in Information Technology, Business Informatics, Engineering, or a related field.
• 3+ years of experience managing complex IT projects.
• Proven experience managing end-to-end IT project delivery, including scope, timelines, risks, and dependencies.
• Strong experience in stakeholder management at all levels.
• Hands-on experience with Agile and Waterfall methodologies.
• Experience in project resource management and tracking.
• Clear ownership and accountability for delivery goals and KPIs.

Responsibilities

• Independently manage end-to-end delivery of IT projects, ensuring scope, schedule, budget, and quality are achieved.
• Engage with clients to clarify project goals, requirements, and success criteria.
• Develop and maintain project plans, schedules, and budgets, selecting suitable methodologies (Agile, Waterfall, or hybrid).
• Lead and coordinate project teams, including internal staff, contractors, and vendors, to deliver on time and within budget.
• Identify and assess risks, issues, and dependencies; define mitigation and contingency plans and ensure they are implemented.
• Monitor project progress against plan and provide regular status reporting to stakeholders.
• Maintain complete project documentation and ensure adherence to budgets, schedules, quality standards, and compliance.
• Participate in selection, onboarding, and management of vendors and contractors, tracking performance and resolving issues.
• Plan and coordinate testing and quality assurance to meet customer requirements and acceptance criteria.
• Facilitate effective communication between business, IT, and vendor teams, resolving conflicts as needed.

Skills

End-to-end project delivery

Agile

Waterfall

Hybrid methodologies

Stakeholder management

Project leadership

Resource management

Communication skills

Vendor and contractor coordination

Risk and issue management

Multi-project management

English proficiency

Education

Completed university degree in Information Technology, Business Informatics, Engineering, or a related field

Job description

Our company is rapidly growing and now we are looking for a Service Delivery Manager Manager to join our team of professionals.

Responsibilities

• Independently manage end-to-end delivery of IT projects, ensuring agreed scope, schedule, budget, and quality are achieved.
• Engage with clients to clarify project goals, requirements, and success criteria.
• Develop and maintain project plans, schedules, and budgets, selecting and applying suitable methodologies (Agile, Waterfall, or hybrid).
• Lead and coordinate project teams, including internal staff, contractors, and vendors, to deliver agreed outcomes on time and within budget.
• Identify and assess risks, issues, and dependencies; define mitigation and contingency plans, and ensure they are implemented.
• Monitor project progress against plan and provide clear, regular status reporting to stakeholders (scope, schedule, budget, risks, and issues).
• Maintain complete and up-to-date project documentation, including plans, timelines, budgets, decisions, and reports.
• Ensure adherence to project budgets, schedules, quality standards, and relevant compliance or contractual requirements.
• Participate in selection, onboarding, and management of vendors and contractors, tracking their performance and resolving delivery issues.
• Plan and coordinate testing and quality assurance activities to confirm that deliverables meet customer requirements and acceptance criteria.
• Facilitate effective communication and collaboration between business, IT, and vendor teams, resolving conflicts and misalignment where needed.

Requirements - Must have

• Completed university degree in Information Technology, Business Informatics, Engineering, or a related field.
• 3+ years of experience managing complex IT projects.
• Proven experience managing end‑to‑end IT project delivery, including scope, timelines, risks, and dependencies.
• Strong experience in stakeholder management, with the ability to work effectively with internal and external stakeholders at all levels.
• Hands‑on experience working with both Agile and Waterfall project management methodologies.
• Experience in project resource management, including planning, allocation, coordination, and tracking of project resources and efforts.
• Clear ownership and accountability for project delivery goals and KPIs, including timelines and quality.
• Ability to manage multiple projects in parallel while maintaining structure, prioritization, and focus.
• Solution‑oriented, proactive mindset with demonstrated project leadership skills.
• Excellent verbal and written communication skills.
• Fluent English (professional working proficiency).

Requirements - Nice to have

• Experience delivering projects in the Life Sciences / Healthcare domain.
• Experience managing projects in Data & AI environments, such as:
• data platforms or data factories;
• Experience with infrastructure or IT foundation projects, for example:
• Microsoft infrastructure;
• cloud or hybrid environments.
• Good understanding of technical terminology, enabling effective communication with engineering and technical teams.
• Experience working in international, distributed, or cross‑functional teams.
• PMP or equivalent certification.

Languages

• Ideally Georgian or Spanish and Catalan depending on hiring location

What we offer

• Attractive social benefits package
• 25 holiday days per year
• Opportunities of career development and the opportunity to shape the company's future.
• An employee-centric culture directly inspired by employee feedback - your voice is heard, and your perspective encouraged.
• Different training programs to support your personal and professional development.
• Work in a fast-growing, international company.
• Friendly atmosphere and supportive Management team.