Senior Salesforce Administrator - Platform Health & Releases

Airbus; Albacete; Hybrid; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Life insurance

Health insurance

Stock options

Retirement plan

Study grants

Medical office

Zusammenfassung

Airbus Helicopters España, SA is seeking a highly technical Salesforce Specialist to ensure the health, configuration, and evolution of our Salesforce platform within the AH Information Management Directorate. You will manage hands-on platform maintenance and drive technical changes across Salesforce, ensuring system integrity and security.

This role requires coordinating with MSPs and internal teams to deliver reliable CRM services across Marketing, Sales and Support, while keeping up with

Qualifikationen

• Must hold at minimum the following certifications: Salesforce Administrator, Salesforce App Builder, Salesforce Platform Developer 1.
• Hands‑on technical experience with Salesforce configuration, health monitoring, and release management (GitLab).
• Experience using technical ticketing and monitoring tools (such as ServiceNow, Jira, and Dynatrace).

Aufgaben

• Maintain overall Salesforce platform configuration and ensure continuous system healthiness.
• Execute and provide technical support for Salesforce Organization (Org) refreshes.
• Manage and execute Salesforce Release Management action plans and Salesforce Audit action plans.
• Monitor Salesforce licenses and manage license re‑harvesting.
• Update and manage configuration assets.
• Create, review, and technically validate new platform changes and configurations.
• Coordinate and support technical integrations across the platform.
• Apply security‑related updates, address identified security vulnerabilities, and manage service account password renewals and SSL certificates.
• Document technical changes and configuration details in ticketing tools (ServiceNow, Jira).
• Monitor, review, and troubleshoot Level 2 (L2) technical incidents within the Salesforce environment.
• Fix and close L2 incidents, ensuring effective technical resolution and confirming functionality with end‑users.
• Route highly complex or system‑level incidents to appropriate Level 3 (L3) business groups when applicable.
• Create and update technical Knowledge Articles to document system fixes and configuration standards.

Kenntnisse

Salesforce configuration

Health monitoring

Release management

GitLab

Security updates

Ticketing tools

Tools

ServiceNow

Jira

Dynatrace

Jobbeschreibung

Airbus Helicopters España, SA is seeking a highly technical Salesforce Specialist to ensure the health, configuration, and evolution of our Salesforce platform within the AH Information Management Directorate. You will manage hands-on platform maintenance and drive technical changes across Salesforce, ensuring system integrity and security.

This role requires coordinating with MSPs and internal teams to deliver reliable CRM services across Marketing, Sales and Support, while keeping up with