Senior Project Manager Heritage

Ricoh España; Madrid; Híbrido; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading technology company in Madrid is seeking a Senior Project Manager to oversee service orders and coordinate between teams, providers, and clients. The ideal candidate will have a degree in Telecommunications or Computer Science, at least 5 years of experience in WAN services, and a high level of English. Benefits include flexible working hours and opportunities for remote work.

Servicios

Flexible working hours

Remote work options

Internal development programs

Meal vouchers

Exclusive discounts

Formación

• At least 5 years of experience in WAN network services.
• High level of English (B2/C1), both spoken and written.
• Experience managing providers in the telecommunications industry.
• Strong project and activity management skills.

Responsabilidades

• Lead the end-to-end management of service orders.
• Monitor the status of service orders in the provider phase.
• Provide support and communication to local clients.
• Resolve discrepancies with providers.
• Update internal systems and documentation.

Conocimientos

Project management

Communication

Problem-solving

Client management

Team coordination

Educación

Degree in Telecommunications, Computer Science or Systems Engineering

Descripción del empleo

Change your job, change your workplace, change your future… We build the future with the essence of excellence: Your Talent, Our Technology, an unstoppable team at the forefront of the digital age, inspired by the harmony and innovation of Japanese culture.

Imagine a place where your ideas are not only welcomed but are the driving force behind our evolution. In our company, we invite you to be the architect of your own success, exploring innovative projects and constantly challenging your limits. It’s not just a job; it’s an adventure of discovery and continuous learning. Here, every day is an opportunity to learn something new, collaborate with the best, and be part of something truly extraordinary.

In our work culture, diversity and inclusion are fundamental pillars. We value unique voices and celebrate the richness they bring to our team. Together, we are building an environment where everyone thrives.

What you will be doing

As a Senior Project Manager, your mission is to lead the end‑to‑end management of service orders, ensuring seamless coordination between internal teams, providers, and clients. Your responsibilities include:

• Monitoring the status of service orders in the provider phase.
• Providing support and communication to local clients.
• Resolving discrepancies with providers.
• Updating internal systems and documentation.
• Managing expectations, risks, and escalations.
• Coordinating provisioning areas (assignment, configuration, installation, delivery).
• Reporting forecasts of product orders and MRCs.
• Overseeing warranty controls.

Requirements

• Degree in Telecommunications, Computer Science, Systems Engineering, or a similar field.
• At least 5 years of experience in WAN network services.
• High level of English (B2/C1), both spoken and written.
• Experience managing providers in the telecommunications industry.
• Strong project and activity management skills.
• Residence in Madrid.
• Availability for occasional visits to the client’s headquarters.
• Solid understanding of the telecommunications industry.
• Flexibility in working hours.
• High level of commitment and attention to detail.

Nice to Have

• ITIL Foundation certification.

Benefits

You might be wondering what benefits we can offer you… At Ricoh, you’ll be part of a team that’s passionate about innovation, transformation, and digitizing the workplace. We offer:

• Permanent contract – grow with us.
• Flexible working hours – Monday to Friday, 08:30 to 17:30 or 09:00 to 18:00.
• Home office – enjoy the flexibility of remote work.
• Get a Friend Program – become a Ricoh ambassador and earn rewards by referring friends.
• Internal development programs – access learning platforms.
• Ricoh Flex – enjoy social benefits such as meal vouchers, daycare support, transportation subsidies, and more.
• Ricoh Volunteering – join our volunteer teams and contribute to social impact initiatives.
• Ricoh Club – benefit from exclusive discounts on products and services.