Senior Product Manager - Spain

BizAway S.r.l. (ES); Barcelona; A distancia; EUR 90.000 - 110.000; Jornada completa

Descripción de la vacante

A dynamic travel management company based in Barcelona is seeking a Senior Product Manager to lead the evolution of the Customer Service domain. Responsibilities include defining the vision and strategy for service processes, collaborating with leadership, and implementing automated solutions. Ideal candidates should have experience in the travel industry and possess strong collaborative and problem-solving skills. This role offers attractive compensation and the opportunity to work in a multicultural team with flexible work arrangements.

Servicios

Attractive compensation, including equity

Remote work and flexible policy

Collaborative and smart work environment

Formación

• Experience in the travel industry or enterprise settings.
• Knowledge of programming basics will help you perform at your best.

Responsabilidades

• Define and evolve the vision, strategy, and roadmap for the Customer Service domain.
• Collaborate with leadership and domain heads to understand needs.
• Identify and transform manual pain points into automated workflows.
• Enhance integrations and optimize agent productivity through better tools.

Conocimientos

Collaboration

Problem-solving

Data-driven decision-making

Technology integration

Herramientas

Miro

Figma

Amplitude

Zendesk

Descripción del empleo

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, we support companies on a daily basis, enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀 We know that success comes from People and deserves to be recognized.👫Proactivity and reliability, collaboration and communication are the core values of our culture. If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for. 🤩

We’re looking for

Senior Product Manager who will lead the evolution of this domain — building scalable systems, seamless workflows, and powerful tools for our service agents to deliver exceptional customer experiences at scale.

Your role in BizAway

• Own the Customer Service domain — defining and evolving the vision, strategy, and roadmap for all service-related processes, tools, and automation opportunities.
• Collaborate closely with Customer Service leadership, engineers, and designers to deeply understand agent and traveler needs.
• Scale with technology — identify manual pain points and transform them into automated, efficient, data-driven workflows.
• Enhance Zendesk integrations by shaping how BizAway’s internal data (bookings, travelers, Salesforce, etc.) powers smarter service experiences.
• Improve agent experience through better back-office tooling (e.g., Amadeus operations, refunds/exchanges, exception handling).
• Drive customer satisfaction and efficiency by optimizing response time, first contact resolution, and overall agent productivity.
• Leverage analytics tools (Amplitude, Zendesk reports, etc.) to prioritize based on data and measure the impact of your initiatives.
• Run discovery and iteration loops — use Miro, Figma, and no-code solutions to design, validate, and refine solutions.

Your basic qualifications

• Direct impact: Shape how BizAway scales its operational backbone — transforming service efficiency and traveler satisfaction.
• High visibility: Collaborate with leadership and domain heads across Product, Engineering, and Customer Service.
• Innovation playground: Build the next generation of service tools powered by automation and AI.
• Collaborative culture: Join an international, dynamic, and supportive environment that values curiosity and experimentation.
• Growth opportunity: Help define how Product and Customer Service work together as we expand globally.

We are also interested in

• Experience in the travel industry or in enterprise settings
• Knowledge of programming basics will help you perform at your best

Our offer

✈ A seat on a scale-up with skyrocketing growth

💰 Attractive compensation, including equity in the company

📈 Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions

🌍 Multicultural and international team

🙌 Collaborative and smart environment to work and learn

🏢 Remote work, flexible working policy, and great offices in Europe

BizAway guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art. 13 of EU Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.