Senior Product Manager, Post-Booking AI Experience

Perk; Barcelona; Híbrido; EUR 65.000 - 85.000; Jornada completa

Descripción de la vacante

Perk is seeking a Senior Product Manager to enhance the post-booking customer experience in Barcelona. The successful candidate will own interactions from booking confirmation to customer resolution, ensuring a seamless journey. You'll leverage AI to redefine service quality and manage diverse stakeholders effectively.

This role requires hands-on experience with AI, exceptional design taste, and strong prioritization instincts. Applicants should have a strong product vision and be able to create actionable communication.

Formación

• Strong product vision to translate ideas into tangible products.
• Experience with AI tools for research and analysis.
• Exceptional design taste and attention to detail.
• Ability to form hypotheses and test them iteratively.
• Data-driven decision-making skills.
• Strong stakeholder management capabilities.
• Excellent written communication for actionable briefs.

Responsabilidades

• Own the full customer experience post-confirmation.
• Integrate AI tools into the customer support journey.
• Maintain high quality in product experience.

Conocimientos

Product vision

AI tools

Design taste

Experimental mindset

Data analysis

Stakeholder management

Written communication

Descripción del empleo

Perk is seeking a Senior Product Manager to enhance the post-booking customer experience in Barcelona. The successful candidate will own interactions from booking confirmation to customer resolution, ensuring a seamless journey. You'll leverage AI to redefine service quality and manage diverse stakeholders effectively.

This role requires hands-on experience with AI, exceptional design taste, and strong prioritization instincts. Applicants should have a strong product vision and be able to create actionable communication.