Senior Product Manager — Customer Support API Platform

HP; Sant Cugat del Vallès; On-site; EUR 90,000 - 120,000; Full time

Job summary

HP is seeking a Product Manager for the Customer Support API Platform to define the vision, strategy, and roadmap for APIs and integration capabilities connecting customer support experiences worldwide. You will collaborate with engineering, architecture, and operations to deliver secure, scalable platform capabilities that accelerate innovation and improve customer outcomes.

This high-visibility role requires a strategic leader who can translate business needs into actionable roadmaps, drive

Qualifications

• 8+ years of experience in Product Management, Platform Management, Software Engineering, or related technology roles.
• Experience managing APIs, integration platforms, or developer-facing products.
• Strong understanding of API design, cloud platforms, microservices, and modern integration patterns.
• Proven ability to translate strategy into product roadmaps and delivered outcomes.
• Excellent stakeholder management, communication, and influence skills.
• Experience working in Agile and cross-functional product teams.

Responsibilities

• Own the strategy, roadmap, and lifecycle of the Customer Support API Platform.
• Define and prioritize platform capabilities based on business value and customer needs.
• Drive API adoption and developer engagement across internal and external consumers.
• Partner with engineering teams to deliver reliable, secure, and scalable platform services.
• Establish API standards, governance, security, and operational excellence practices.
• Enable AI, automation, analytics, and digital experiences through modern API capabilities.
• Define success metrics and use data to improve platform value and adoption.
• Influence stakeholders across business and technology to align priorities and investments.

Skills

APIs

Cloud platforms

Stakeholder management

Agile

Job description

HP is seeking a Product Manager for the Customer Support API Platform to define the vision, strategy, and roadmap for APIs and integration capabilities connecting customer support experiences worldwide. You will collaborate with engineering, architecture, and operations to deliver secure, scalable platform capabilities that accelerate innovation and improve customer outcomes.

This high-visibility role requires a strategic leader who can translate business needs into actionable roadmaps, drive