Senior Product Manager, Consumer Experience - (Remote, Spain)

Bark.com; España; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Bark.com is seeking a senior Product Manager to own the Consumer Search to Contact Experience. Based in Spain, this fully remote role focuses on shaping how customers search, specify requirements, and confidently connect with trusted professionals.

You will partner with data, design, and marketplace teams to optimize the initial journey, run experiments, and balance speed with quality to improve conversion across categories.

Formación

• Experience owning a consumer conversion journey and optimizing funnels.
• Ability to create clarity in ambiguous product situations.
• Strong use of qualitative and quantitative data to guide decisions.
• Influence multiple teams to a shared plan without direct authority.
• Leveraging AI tools to speed discovery, design, and delivery.

Responsabilidades

• Own the consumer's first journey through Bark, from search to sending briefs.
• Collaborate with data, design, and marketplace teams to shape the experience.
• Experiment and run hypotheses to improve conversion while maintaining quality.

Conocimientos

Funnel analysis

Ambiguity management

Evidence-based decision making

Cross-functional influence

AI-powered product thinking

Herramientas

AI tools

Descripción del empleo

Bark is an online services marketplace connecting customers with professionals across over 1,000 categories. Operating in nine countries including the UK, US, Australia, Canada, and New Zealand, we're transforming how people find trusted service providers for everything from home improvement to professional services.

Our platform uses cutting-edge technology to match customers with the right professionals quickly and efficiently. With a global team of over 220 people, we're currently undergoing an exciting transformation: migrating from a lead generation model to a full marketplace platform with subscription-based pricing.

As a profitable, PE backed scale up (EMK Capital), Bark offers the best of both worlds: the agility and innovation of a fast moving business combined with financial stability and resources for growth. We recently launched our new marketplace model in Australia (Q4 2025) and are preparing for rollout to the UK and US markets in 2026. You'll have genuine ownership, responsibility, and the opportunity to shape our commercial strategy during a pivotal transformation phase with the chance to make your own contribution to our journey.

About the Role

*Please note you must be based in Spain to be considered for this fully remote role.

We’re looking for a talented and driven senior PM to own our Consumer Search to Contact Experience.

When someone needs a plumber, a wedding photographer, or an architect, they arrive at Bark not knowing who to trust or what they should pay. Your job is to earn that trust in the space of a single visit, enough that a stranger will describe their project and hand it to a professional they've not yet met.

You’ll own the consumer's first journey through Bark: how they search and browse, how they build up the details of what they need, and how confidently they send that to the right professionals.

A few of the questions you’ll be thinking about regularly:

• How do you increase the number of people who complete this journey without lowering the quality of what reaches professionals?
• How do you turn a vague need ("I think I want an extension?") into a clear brief a professional can actually respond to?
• How do you get someone to trust an unfamiliar professional enough to potentially invite them into their home?
• How do you give people confidence about price before they've spoken to anyone?

Where this team fits

This is a critical role in our transformation. This team is key to delivering good first session unit economics but also sets the consumer expectations for everything that happens downstream.

To deliver these goals, you’ll need to work effectively both within your team - but also across our other squads to deliver the right experience for our consumers. Most notably:

• Professional team: to make sure we have the right data to showcase our pros effectively
• Marketplace balancing team: which professionals should we show in search results
• Enquiry to Hire team: how do we set consumers up for a subsequent hire

What we're looking for

We care more about how you think than the exact boxes you've ticked. Even if you don’t match everything perfectly - but you believe you have something to add to the role - we’d still love to hear from you.

• Funnel analysis. You've owned a consumer conversion journey before and can read a funnel, form hypotheses, and run experiments that move the numbers.
• Comfort with ambiguity. You've built product where the model was still forming, the answer wasn't obvious, and you had to create clarity rather than wait for it.
• Evidence-led judgement. You use both qualitative and quantitative evidence well, and you know which one a given decision actually needs.
• Influence without authority. You can get several teams to a shared plan when none of them report to you.
• AI-powered product thinking — you use AI tools to move faster through discovery, design and delivery.

Bonus, not required

• Experience in a two-sided marketplace, where you've had to reason about supply and demand at the same time
• Experience of a business model changing underneath you (e.g. subscription, marketplace, or platform transitions).

Interview Process

• Screening Call with Talent Partner (30 mins)
• 1st Stage - Interview with Head of Product (60 mins)

Diversity Statement

At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.