Senior Product Manager: AI-Driven Customer Support

Superbet; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

Superbet is seeking a Senior Product Manager in Madrid to lead the transformation of Customer Support by integrating AI and enhancing user experiences. The role involves designing self-service solutions, building tools for support agents, and optimizing performance metrics like customer satisfaction and response times. Ideal candidates will have over 5 years in product management with expertise in CX and AI applications. Join Superbet to make a significant impact on customer trust and support innovation.

Formación

• 5+ years of product management experience, preferably in Customer Experience (CX), CRM, or internal tooling.
• Experience with AI/ML applications in support and integrating third-party support platforms.
• Ability to break down complex operational workflows into data-driven product requirements.
• Exceptional ability to communicate vision and technical concepts to both executive leadership and frontline agents.

Responsabilidades

• Define and execute a multi-year product vision for Customer Support.
• Design and scale intelligent, AI-powered self-service experiences.
• Build best-in-class internal tools empowering support agents.
• Lead development of chatbots and automated workflows.
• Monitor and optimize key performance indicators such as CSAT and AHT.

Conocimientos

Product management experience

AI/ML applications

Communication skills

Data-driven product requirements

Herramientas

Zendesk

Intercom

Descripción del empleo

Superbet is seeking a Senior Product Manager in Madrid to lead the transformation of Customer Support by integrating AI and enhancing user experiences. The role involves designing self-service solutions, building tools for support agents, and optimizing performance metrics like customer satisfaction and response times. Ideal candidates will have over 5 years in product management with expertise in CX and AI applications. Join Superbet to make a significant impact on customer trust and support innovation.