Senior Player Support Specialist — Remote, Impact & Stock Options

Bring It On; Madrid; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A growing game development company in Madrid seeks an experienced Customer Support Specialist to provide exceptional support to players via iMessage, Facebook Messenger, and emails. Candidates should have a minimum of 4 years of experience, ideally in iGaming, with strong communication skills in English. This role offers a competitive salary, stock options, and the flexibility to work from anywhere.

Servicios

Attractive salary

Stock options

Home office budget

No physical office

Culture focused on results

Formación

• Minimum 4 years in a customer support role, ideally in iGaming.
• Exceptional communication skills in English.
• Proficiency with CRM and documenting interactions.

Responsabilidades

• Provide daily support to players via various channels.
• Troubleshoot player issues and maintain documentation.
• Assist with onboarding new players and collect feedback.

Conocimientos

Customer support experience

Verbal communication skills

Written communication skills

Empathy

Time management

Herramientas

CRM tools

Analytical tools

Descripción del empleo

A growing game development company in Madrid seeks an experienced Customer Support Specialist to provide exceptional support to players via iMessage, Facebook Messenger, and emails. Candidates should have a minimum of 4 years of experience, ideally in iGaming, with strong communication skills in English. This role offers a competitive salary, stock options, and the flexibility to work from anywhere.