Senior Player Support Specialist

Bring It On; Málaga; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A gaming company in Málaga is seeking an experienced customer support specialist to assist players via various channels. You will troubleshoot issues, document interactions, and provide insights for product improvement. The ideal candidate has over 4 years in customer support, preferably in iGaming, and demonstrates strong communication and empathy. This role offers flexible remote work, an attractive salary, and stock options.

Servicios

Attractive salary

Stock options

Home office budget

No physical office

Culture focused on results

Formación

• Minimum 4 years of experience in a customer support role, ideally in iGaming.
• Exceptional verbal and written communication skills in English.
• Strong empathy, attentive listening, and ability to provide tailored solutions.

Responsabilidades

• Provide daily support to our players via iMessage, Facebook Messenger, and emails.
• Troubleshoot player issues and work closely with internal teams.
• Act as the voice of our players, collecting feedback for product improvement.

Conocimientos

Customer support experience

Verbal and written English communication

Empathy

Time management

Remote work capability

Herramientas

CRM tools

Analytical tools

Excel

Descripción del empleo

Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.

In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and the trust you yearn for. You will join a world‑class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team.

Team members come with vast experience and will be among the most positive, professional, engaged, and fun people you’ve worked with. They will expect to find the same in you. Are you ready to create awesomeness?

Responsibilities

• Provide daily support to our players via iMessage, Facebook Messenger, and emails.
• Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.
• Troubleshoot player issues and work closely with internal teams to resolve game‑related problems.
• Maintain detailed documentation of player interactions and issues using our CRM.
• Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.
• Assist with onboarding new players, helping them learn the game and ensuring they understand our features.
• Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies.
• Collaborate with other teams to provide promotional offers and inform players about new game features and events.
• Develop guidelines and procedures for future support team members.
• Hire and train a support team.

Requirements

• Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming.
• Past experience in KYC, and working with payments processors.
• Exceptional verbal and written communication skills in English.
• Proficiency with CRM tools and experience documenting interactions.
• Strong empathy, with an ability to listen attentively and provide tailored solutions.
• Excellent time management skills and the ability to work flexible hours.
• Experience working in remote settings and self‑driven to work independently.

Advantages

• Proficiency in additional languages (e.g., Spanish, Chinese) is a plus.
• Experience with analytics or proficiency in Excel is preferred.

Perks

• Attractive salary that meets your expectations.
• Stock options - when the company succeeds, you become rich.
• Home office budget - craft a top‑notch environment to create wonders from.
• No physical office - work from anywhere you want to.
• Enjoy a culture focused on results and creating amazing player experiences.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you feel the above describes you perfectly - Apply now!