Senior Platform Architect — Contact Center (Zendesk, AWS)

Zendesk; España; A distancia; EUR 75.000 - 95.000; Jornada completa

Descripción de la vacante

A leading customer experience company located in Spain is seeking a Senior Platform Architect to design scalable contact center solutions. The ideal candidate will have extensive experience with Zendesk, Amazon Connect, and AWS. Responsibilities include setting strategic direction, leading teams, and driving innovation in customer service technologies. A Bachelor’s or Master’s in a related field and over 10 years of relevant experience are required, along with strong problem-solving and communication skills.

Formación

• Minimum of 10 years in solution architecture with 5 years in contact center technologies.
• Experience with Amazon Connect CRM/CX Technologies, preferably Zendesk.
• Strong proficiency in designing scalable solutions using various AWS services.

Responsabilidades

• Drive the design and implementation of customer service solutions.
• Lead technical strategy and roadmap for contact center modernization.
• Define and execute architectural vision for the Contact Center CoE.

Conocimientos

Expertise in contact center technologies

Proficiency in Zendesk and Amazon Connect

Hands-on experience in AWS services

Leadership and mentoring skills

Strong communication skills

Problem-solving abilities

Educación

Bachelor’s or Master’s degree in Computer Science or IT

Herramientas

AWS Lambda

Amazon Lex

DynamoDB

S3

API Gateway

Descripción del empleo

A leading customer experience company located in Spain is seeking a Senior Platform Architect to design scalable contact center solutions. The ideal candidate will have extensive experience with Zendesk, Amazon Connect, and AWS. Responsibilities include setting strategic direction, leading teams, and driving innovation in customer service technologies. A Bachelor’s or Master’s in a related field and over 10 years of relevant experience are required, along with strong problem-solving and communication skills.