Senior Operations Manager (Sur de Madrid)

Solutions & Decisions; Vitoria; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading logistics company is seeking a Senior Operations Manager to oversee the operations team in Vitoria, Spain. The ideal candidate must have over 4 years of experience in logistics management, a university degree, and be fluent in English and advanced in Spanish. The role focuses on team leadership, optimizing logistics processes, and maintaining customer relations, offering a rewarding opportunity to drive continuous improvement and a people-centered culture.

Formación

• More than 4 years of experience in logistics managing large teams.
• Fluent English (B2) and advanced Spanish (C1) are required.
• Experience in lean and continuous improvement is valuable.

Responsabilidades

• Manage the operations team and create a people-centered culture.
• Ensure compliance with service quality and team management.
• Be the main point of communication with the client.
• Develop managerial teams and ensure proper leadership.
• Supervise logistics processes including returns and reconditioning.
• Maintain customer relations and respond to incidents.
• Establish continuous improvement plans and lean culture.
• Monitor KPIs related to safety, quality, and productivity.
• Plan campaigns and resources based on client needs.

Conocimientos

Leadership

Team Management

Fluent English

Advanced Spanish

Logistics Management

Continuous Improvement

Educación

University degree

Master in logistics or supply chain management

Descripción del empleo

We are looking for the best SENIOR OPERATIONS MANAGER willing to participate in the growth of an important e-commerce Logistics Operations Centre of one of our top customers in the south of Madrid.

Mission :

Reporting directly to the Site Manager, the mission of the position is to manage the logistics centre, organizing and supervising the different operational and management areas by leading the teams of this operation.

Responsibilities :

• Managing the operations team, creating a people-centred culture.
• Ensure compliance with the quality of service and coordination of the management of the teams.
• You will be the main point of daily communication with the client in order to meet their needs and requirements.
• Development of the teams of Managers in charge, as well as ensuring the correct leadership of all team members.
• Management of the productive activities of the work centre.
• Supervision and optimization of logistics processes, including returns and product reconditioning.
• Maintaining customer relations, satisfying their needs and responding to any possible incidents that may arise.
• Establish a continuous improvement plan and lean culture.
• Monitoring KPI (safety, quality, productivity, etc).
• Planning of campaigns and resources based on the client's needs.

Requirements :

• More than 4 years of experience in similar LOGISTICS positions MANAGING large teams
• University degree (valuable Master in logistics or supply chain management)
• Fluent level of ENGLISH (B2)
• Advanced level of SPANISH (C1)
• Valuable experience in Lean / Continuous improvement
• Position 100% on-site.