Senior Mobile Support Engineer — Hybrid & Impact

Enreach Labs; Andalucía; Híbrido; EUR 55.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working arrangements

Office in Malaga

Competitive compensation

Descripción de la vacante

Enreach is seeking a Senior Mobile Support Engineer to take ownership of mobile services, investigating incidents, identifying root causes, and driving long-term improvements. You will collaborate with Partner Contact Center, internal teams, and vendors, coaching others and shaping support processes.

This role offers autonomy, international collaboration, and a path to advanced technical leadership, with a hybrid setup in Malaga.

Formación

• 5+ years in technical support, operations, or service management.
• Experience in telecommunications, mobile services, VoIP, UCaaS, networking.
• Experience with incident analysis, ticket management, and escalation handling.
• Experience communicating with customers, partners, or stakeholders in a technical environment.
• Ability to explain complex technical concepts clearly.
• Proactive attitude towards knowledge sharing and documentation.
• Strong communication skills in English, written and spoken.

Responsabilidades

• Investigate and resolve complex mobile service incidents and support requests from partners and MVNOs.
• Analyze recurring issues, ticket trends, and underlying root causes.
• Use logging, monitoring systems, and diagnostic tools to troubleshoot problems.
• Prioritize incidents and escalate to appropriate specialists.
• Monitor escalations and ensure follow-up and resolution.
• Support and coach support colleagues on technical matters.
• Ensure clear, complete ticket handling with focus on customer impact.
• Share knowledge and best practices with colleagues and partners.

Conocimientos

Experience in telecommunications

Incident analysis

Ticket management

English communication

Knowledge sharing

Documentation and process improvement

Strong collaboration

Herramientas

Monitoring tools

Dashboards

KPI reporting

Descripción del empleo

Enreach is seeking a Senior Mobile Support Engineer to take ownership of mobile services, investigating incidents, identifying root causes, and driving long-term improvements. You will collaborate with Partner Contact Center, internal teams, and vendors, coaching others and shaping support processes.

This role offers autonomy, international collaboration, and a path to advanced technical leadership, with a hybrid setup in Malaga.