Senior Medical Software Engineer - Complaint & Quality

F. Hoffmann-La Roche AG; Barcelona; On-site; EUR 42,000 - 65,000; Full time

Job summary

Roche is seeking a Software Engineer in Post Market Quality (PMQ) in Sant Cugat del Vallès to ensure the quality and performance of Roche’s Digital Solutions. You will investigate software issues, reading code and logs, and work in an Agile environment to propose improvements while guiding formal safety discussions and case escalations.

You will collaborate with senior experts to resolve standard cases, develop automation for case handling, and contribute to data-driven monitoring of product

Qualifications

• Degree in computer science or IT-related field.
• 2+ years of work experience in software engineering or IT support related functions.
• Solid IT skills, especially the ability to navigate and read source code in multiple languages, with a willingness to learn complex system dependencies quickly.
• Strong communication skills in English (written and spoken).
• Automation skills and experience with data analytics are a plus.

Responsibilities

• Handle medical software complaints, safety issues, and product inquiries for software products (on premise, cloud, mobile, apps, etc.).
• Independently manage standard cases through their lifecycle, partnering with senior colleagues for complex or critical safety issues.
• Act as a technical expert for case resolution, reading source code to identify root cause factors of malfunctions.
• Refer to Roche internal processes in discussions to justify decisions.
• Communicate essential quality-related information to stakeholders in collaboration with senior colleagues.
• Use automation and data analytics to enhance case handling and monitor product performance data.

Skills

Source code reading

English proficiency

Automation & data analytics

Education

Degree in computer science or IT-related field

Job description

Roche is seeking a Software Engineer in Post Market Quality (PMQ) in Sant Cugat del Vallès to ensure the quality and performance of Roche’s Digital Solutions. You will investigate software issues, reading code and logs, and work in an Agile environment to propose improvements while guiding formal safety discussions and case escalations.

You will collaborate with senior experts to resolve standard cases, develop automation for case handling, and contribute to data-driven monitoring of product