Hybrid IT Support Engineer — Proactive End-User Tech

Nexthink; Madrid; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Private Health Insurance

Hybrid work model

Unlimited vacation

Relocation package

Gym subsidy

Meal vouchers

Language classes reimbursement

Job summary

Nexthink is seeking an IT Support Specialist in Madrid to keep devices, collaboration tools, and workplace tech running smoothly in a cloud-first environment. You will join the IT Operations team, working with senior engineers and security teams on end-user computing, device management, and security compliance.

The role focuses on hands-on support, onboarding/offboarding, patching, and leveraging Nexthink DEX to proactively resolve issues and improve the employee experience.

Qualifications

• 8+ years in end-user computing with 3+ years in architect or senior lead roles.
• Cloud-native workplace architectures for enterprise-scale, hybrid teams.
• Deep hands-on expertise with Microsoft Intune and Windows Autopilot.
• Strong experience managing macOS with Jamf or equivalent.
• Expert knowledge of Microsoft 365 architecture and governance.
• Solid understanding of Microsoft Entra ID, CA and Zero Trust for devices.
• Experience with endpoint security, data protection and EDR tooling.
• Scripting automation using PowerShell or similar tooling.
• Familiarity with ISO 27001 or SOC 2 controls and audit evidence.
• Experience with DEX or endpoint monitoring tools; AI productivity exposure a plus.
• Certifications like Enterprise Administrator Expert are a plus.
• Ability to clearly communicate architecture decisions to IT/Security stakehodlers; Fluent English.

Responsibilities

• Provide 1st and 2nd level end-user support with a customer-focused mindset.
• Troubleshoot hardware and software issues on Windows and macOS devices.
• Assist users to maximize tool usage and productivity.
• Escalate complex issues and follow through to resolution.
• Perform workstation maintenance, software installs and backups.
• Support device onboarding, refresh and offboarding, incl. Autopilot and ABM.
• Apply patching, baselines and deployments via Intune and Jamf.
• Maintain data security compliance and IAM-related admin tasks.
• Install and support printers, projectors, video conferencing, and peripherals.
• Support basic Microsoft 365/Collaboration tools (Teams, Exchange, SharePoint, OneDrive).
• Leverage Nexthink DEX to pro-actively identify issues and improve UX.
• Contribute to self-service content and simple automations to reduce tickets.

Skills

End-user support

Cross-platform support

Troubleshooting

Customer-focused mindset

Communication to stakeholders

Tools

Microsoft Intune

Jamf

PowerShell

Microsoft Graph API

Job description

Nexthink is seeking an IT Support Specialist in Madrid to keep devices, collaboration tools, and workplace tech running smoothly in a cloud-first environment. You will join the IT Operations team, working with senior engineers and security teams on end-user computing, device management, and security compliance.

The role focuses on hands-on support, onboarding/offboarding, patching, and leveraging Nexthink DEX to proactively resolve issues and improve the employee experience.