Senior Instructional Designer, Operations At Airports

Sita; Barcelona; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Flex Week

Flex Day

Flex-Location

Wellbeing Program

Professional Development

Competitive Benefits

Job summary

SITA is seeking a Senior Instructional Designer to revolutionize training for Airports Operations. You will translate complex airport operations into scalable, cutting-edge learning while integrating GenAI into the development process.

Collaborate with Product Managers and Solution Specialists to deliver impactful programs for Sales, Delivery, and Customer teams. You will design high-fidelity eLearning, simulations, and job aids, coach facilitators, and drive AI-enabled content creation and

Qualifications

• 5+ years of experience in Instructional Design within global B2B, SI or tech.
• Portfolio demonstrating AI-assisted content and technical product training.
• Degree in Instructional Design, Education, HCI, or related field.

Responsibilities

• Design end-to-end eLearning, VILT, simulations, and job aids for Operations at Airports portfolios.
• Translate complex product specs into learner-centric content.
• Align training with product sprints and roadmaps in Agile environments.
• Coach global facilitators to ensure high-quality delivery of programs.
• Lead GenAI workflow integration to accelerate content creation and localization.

Skills

Instructional Design

AI in Learning

Storytelling & Facilitation

Education

Bachelor’s/Master’s in ID

Tools

Articulate 360

Adobe Captivate

Camtasia

Vyond

LLMs

Job description

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

About The Role & Team

We are looking for a visionary Senior Instructional Designer to revolutionize the training ecosystem for SITA’s Operations at Airports portfolio. In this role, you will bridge the gap between complex technical solutions and high-impact learning. You will be integrating Generative AI (GenAI) into the end-to-end development process. You will partner with Product Managers and Solution Specialists to translate intricate airport operations—from baggage handling to ground services—into scalable, cutting-edge training that enables our Sales, Delivery, and Customer teams to excel.

What You Will Do

• Portfolio Instructional Design End-to-End Development: Design and develop high-fidelity eLearning, Virtual Instructor - Led Training, simulations, and job aids tailored to the Operations at Airports and other portfolios, based on business needs.
• Technical Translation: Translate complex product specs and "productization" updates into scenario-based, learner-centric content.
• Agile Alignment: Participate in product sprints and feature release meetings to ensure training is synchronized with the product roadmap.
• Facilitator Coaching: Support and upskill global facilitators to ensure the high-quality delivery of your designed programs.
• AI-Driven Innovation & Efficiency GenAI Workflow Integration: Lead the implementation of LLMs and AI media tools like Synthesia, HeyGen, Midjourney to accelerate content creation, from rapid storyboarding to automated localization.
• Workflow Automation: Identify opportunities to automate repetitive ID tasks, including AI-generated voiceovers, video avatars, and automated assessment building.
• Personalized Learning: Use AI-driven analytics to identify learner skill gaps and design adaptive paths that meet individual needs in real-time.
• Strategic Collaboration Stakeholder Management: Act as a consultant to Product Managers and Field Service teams to gather training requirements and define measurable learning objectives.
• Ethical Oversight: Ensure all GenAI-produced content remains ethically grounded, accurate, and aligned with SITA’s brand standards.

Qualifications

• 5+ years of experience in Instructional Design, preferably within a global B2B, System Integrator or tech environment.
• Proven Portfolio: A portfolio demonstrating diverse samples, including AI-assisted content and technical product training.
• Degree: Bachelor’s or Master’s in Instructional Design, Education, Human-Computer Interaction, or a related field.
• The AI-First Designer: You don't just "know" AI; you have a proven track record of using it to solve instructional challenges and reduce "time-to-market" for training.
• Aviation Enthusiast: You are curious about how airports work. Experience in the air transport industry or high-stakes IT systems is a massive plus.
• Agile & Adaptive: You thrive in "permanent beta." You can pivot quickly as airport technologies and AI models evolve.
• Master Communicator: You can explain a complex API or baggage sorting algorithm to a non-technical sales rep with ease.

Technical Experience

• Instructional Design: Articulate 360 (Storyline/Rise), Adobe Captivate, Camtasia, Vyond.
• Generative AI: LLMs (ChatGPT/Gemini/Claude), Synthesia, HeyGen, WellSaid Labs, Midjourney/Canva AI.
• Multimedia: Adobe Creative Cloud (Photoshop, Premiere Pro, After Effects), Audacity.
• LMS & Tech: Docebo, Cornerstone, SuccessFactors; knowledge of SCORM, xAPI, and basic HTML/JS.
• Collaboration: Jira, Miro, Figma, Microsoft Teams, Monday.com.

What We Offer

• Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers)
• Flex Day: Shape your workday to suit your life and your plans.
• Flex-Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health – a personalized, proactive platform to support diverse wellbeing needs.
• Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
• Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.